Why This Baseball Team Has a 4.2 Million Person Waitlist With Savannah Bananas Founder Jesse Cole

0:00 You're going to the nosebleeds and trying to understand the experience and you understand there is a front of stadium experience that is different and better. Nobody minds front of the stadium, but not at the expense of the back on the first class experience. They focus on that. Right. To go to the back and say, let's make this experience wonderful at this price range at this distance.

0:17 How do we do that for you is is unheard of a term that you hear our team on Saturdays when the upper deck. We feel more purpose because it's like these people, these fans have waited two, three years for tickets. That's great. That's what our weightless is that long. They get their chance. If they go up there and they don't get to feel that interaction, you know, we say every night is someone's first show, every single night.

0:40 And so if it's their first show there, how do we make sure it's special? If you love sports or if you have children or if you happen to like musical theater, then your algorithm is probably feeding you videos of a baseball team dressed in bright yellow uniforms, doing things, let's call it differently.

0:56 That's the Savannah bananas. We'd like the Harlem Globetrotters from the 1960s to professional wrestling through the 1980s. What the bananas founder Jesse Cole has done is created an entirely new genre of sports entertainment. Jesse was a great ball player whose dreams of going pro didn't happen because of an injury, but he still loved the game sort of.

1:18 He found it boring, and so he changed it. Obsessed with every detail of the experience, he started experimenting, teasing out ways to cram excitement into every minute and tailor the experience to fan enjoyment. The players spend hours with fans, they do trick plays and choreographed dances, and it's all happening during a real baseball game.

1:40 No matter where they go in the country, they sell out stadiums. In fact, they have a four year waiting list with over 4.2 million people waiting to get a ticket. For Jesse, fans first isn't just a slogan or the title of his book, it's a standard. And maybe that's why it's working these days, because in a world that's optimized for speed and scale, Jesse is building something with care.

2:06 And his players and his staff and his fans can feel it. This is a bit of optimism. First of all, the fact that you have created an entirely new genre of entertainment, where everybody's looking for apps, everybody's looking for online content, everyone has to sell something to Netflix and Hulu and Amazon.

2:35 You decided to start a thing that's in real life. You can sell out a stadium more easily in the local team. What was the birth of the idea? Well, we wouldn't sell out when we first started, I mean, it was a real challenge. The birth of that, we put ourselves in our fan shoes. I played baseball my whole life and loved playing, but as soon as I started watching, I realized there were challenges too long, too slow, too boring, parts of the game that were just why is this happening, you know, better stepping out of the box for 30 seconds and mound visits that take forever.

3:05 And I realized that there was an opportunity to create something fun. And this, the greatest creators, they create something that they would love. And so I just, I remember watching a game once and I was like, I am bored out of my mind. Now, I played the games, I mean, so like at someone who played, you should love it.

3:19 Yeah, yeah. And I didn't. And so, you know, I just said, what if it was non-stop entertainment? What if, you know, there was music, what if there was dancing, what if there was celebrations, what if it wasn't, you know, the same rules like everyone else. And then you just started watching how your fans react after 20 years.

3:35 You continue to find, you know, a method to it and how you can continue to plus it every single night. And so much going on here, because my favorite entrepreneurs, you know, the best entrepreneur adventures are the ones who are solving a problem for themselves or somebody that loves it. Right? Because that's one of this passion behind it.

3:52 Like, why can't I get a good sandwich on make my own kind of thing, you know? Because you put everything into it. Because every ounce of energy, it's George Lucas. He wanted to create a movie. He would love it. He wanted to create all the sci-fi. I'll be a fax. He wanted to create something that didn't exist.

4:03 Yeah. And that's why he built one of the greatest film franchises of all time. So I like baseball. I'm a baseball fan. And one of the things that I actually like about baseball, unlike basketball of things, is that it's a little bit boring because it's a social game. People always say, it's so boring.

4:18 I'm like, no, it's a social game. You go with your friends. You talk. You don't talk at a basketball game. There's no time or hockey. Yeah. There's no time for social. But so what was it, because sports and entertainment, yes, sports is a kind of entertainment, of course. But sports and entertainment as properties are not the same thing.

4:37 Yes. Sports is a different kind of passion. And though it's fun, you can walk away devastated. Nobody walks away devastated from a, first of all, it just doesn't aside. Why didn't you choose two words that rhymes? Savannah Banana doesn't rhyme. So what was it? I understand that the game of baseball was too slow, but as a player, we can see that what's happened to the major leagues, they put, you know, pitch clocks and things like that to try and move the game a little.

5:07 That's still, you haven't made the leap yet to entertainment. Yeah. Well, again, it comes to the origin. So I learned so much from Walt Disney and PT Barnum. So when I first started, I was a 23 year old GM in a tiny little town and team, Gastonia and North Carolina. There was $268 in the bank account.

5:24 You know, they only had a couple hundred fans come into the games and we were family. I was meeting with all these people and go, hey, come see our show. You know, and I call it a show because I was trying to make it into, like, oh, no, we don't like baseball. You know, it's too, too long, too slow. And I finally said, like, well, we're going to make it all about entertainment.

5:39 And you started getting interested and they're like, what do you mean? I was like, players are going to dance. And I said this before, players dance. I just set it out loud. But I started thinking about all those things. And when you look at Walt Disney and PT Barnum, what they did is they said, all right, we are going to bring together some of the best like PT Barnum.

5:55 He's like, we're going to bring together some of the most unique entertainment forms and put them together and create a show. And that's what he did at his museum first. And then Walt Disney said, I'm going to control the experience. What he realized is that literally when people come in, I'm going to control the music.

6:07 I'm going to sound. I'm going to have custom rides and all like everyone else. It's not going to be the same amusement park. So you never know it's the feeling you're going to get. And so I started reading about Walt and PT. I was like, we got to promote and create something that people haven't seen before.

6:19 And that's when you start experimenting and failing and a lot of failure, like almost every promotion that we came up with for her is 10 years to an extent failed. But that's how you learn from your fans. 10 years is a long time to keep going. That was 10 years of a team that no one even knew about before we even started the bananas.

6:35 And yeah, but we were having fun doing it. When you have a grandma beauty pageant and you have, you know, women in their 80s, you know, strutting their stuff and dancing and watching the crowd react, you were having fun. I was having fun. And some fans were starting to have fun. And when you'd see the players and now they're doing a choreographed dance during the endings and fans are like, that's fun.

6:53 And players celebrating after they score, not just like high-fiving, but doing full-on celebrations. And then I started to kind of slowly grow. And in that team, we went from couple of other fans of the game to, you know, 2000 fans of the game. And then I saw there was an inkling of something, right?

7:08 And so that's when I was like, well, what if we started from scratch? I don't think your origin story is entirely true. And I don't doubt the veracity of it. When you said, I wanted the game to go fast and be a more entertaining, I don't think that's true. Because like professional baseball, as we said before, yes, it's slow and yes, for something is quite boring.

7:26 And if you wanted it to go fast and be a more entertaining, you would have put more stuff on the screen. You would have had stuff that come in between and you would have added the pitch clock to make the game go a little faster. So what yours was slightly different. You were a GM of a tiny rink eating, you know, I don't even know if it's AAA, it's like.

7:41 Oh no, it's college summer baseball. Okay. So it's college summer baseball. Let's keep going down. Right. It's like 7a baseball team. It's not even professional. You can't even pay the guys. You can't even pay the guys. You have an unknown league with an unknown team with 200 fans coming and you're trying to get people to come, as you called it, to the show, which is different than trying to make baseball more fun.

8:04 That's how it start. You're right. 100%. Right. It was trying to get them to come. And we didn't change the game for 15 years. Right. So you're trying to get people to come to the show. And people's first reaction was, well, I don't like baseball. So what's going through your head is, well, if I make it not baseball, baseball is just the canvas, but it's not really baseball, then they'll come for the show, not for the baseball.

8:26 That is really interesting. You wanted to create fans of people that weren't baseball fans. Right. And now what's crazy is that a lot of baseball fans have actually said, wow, these guys can play. They do trick plays. They can do it at a high level. And there's entertainment. Right. But, you know, the question more is, not who are you for, but who are you not for?

8:43 And I was kind of very clear that we are not for the baseball traditional. We are for the family. We have that want to come out and have fun and see things they've never seen before in a baseball field. So that made it very crystal clear. Like we wanted to be fans first and entertain always. We're going to make the game fun.

8:56 Yeah, because you're not competing against baseball. You're competing against Netflix and you're competing against video games and foam or Disneyland. I understand it. I mean, again, without being cliche, it's like every day we compete religiously against ourselves. Like we do 15 to 20 things every night that we've never done in front of a live crowd.

9:14 Every single night. After every show, our whole team does an LCP learn change plus two to three page report on every single promotion, every single detail, every single OTT moment we call over the top moment, every celebration, and we have full notes. And then the next day, it's how we're going to get better because we want to make sure that fans never feel like get stale.

9:32 Well, this is something you and I have in common, the idea that the greatest competition is yourself in our sense. This is the infinite game. And what I love about this is, and I hope whether people are entrepreneurs or not entrepreneurs, when they're listening to this, which is, this has nothing to do with sports.

9:48 This has nothing to do with baseball. This has nothing to do with live entertainment, even. This has to do with a philosophy that you have to make a great product that people want. We'll bring people together. Bring people together. That's joy. That's joy. Because if you want it, when you feel alive, like I look for moments where you're not paying attention to anything else, you're not thinking about where you're going to be.

10:07 You're not on your phone. You truly feel alive in a moment. And I think now more than ever, people need that. And when I feel that, and I see our fans feeling that, and everyone singing yellow and the whole stadium, they're lighting up, they have their flashlights, and everyone singing yellow with 40,000 people, you look around and you can see goosebumps feel it.

10:24 It's those moments that I know nowhere else in the world this is happening. And that's that live experience. And every night I'm chasing those moments that people get to feel that. And when you feel a part of something, I think we all want to feel a part of something. That's the bigger picture. So how many teams do you have in how many teams now?

10:39 We have six teams. How many people work for the organization? We travel with 200, 150 to 200. We have three tours going on at once, then we have hundreds back at home. I mean, we're probably approaching 1,000, we have 14,000 on our wait list to work with us, which makes me even more proud than the wait list of 4.2 million to get tickets right now.

10:57 Because we don't focus on anything else. Every night we're focusing on how do we create a good experience for our players, our cast, and the fans. And if we can create a remarkable experience, an unforgettable experience, everything else takes care of it. I mean, you are a modern day world business. That's one of the highest compliments I could.

11:15 That means a lot. Especially for you. And it's refreshing. It's also so refreshing, right? I'm tired of the entrepreneur world. I'm kind of sick of it all. And it's not as pure as it used to be. I sound funny, Daddy, but it used to be the belief that if you had a corporate job, for example, there used to be the belief that if you work for a private company, it was, you had more control, right?

11:37 Because you could go to work in a public company and you could get laid off any day, but you know, there was stability in the private company, right? That's no longer true. Because so many small companies, so many startups are venture-backed now, that the pressures from a venture capital or an investor base on these small businesses is the same or worse than the public markets.

11:58 You see basically private companies operating like public companies where it's growth for growth sake, growth, you know, that's all they're doing is pressure for growth. And I'm kind of sick of entrepreneurs talking to me about their liquidity events and their IPOs, the purity of the reason to start a business, you know, the reason to start a business is because there's something lacking in the market that I thought I needed.

12:21 And I think that other people need this to or other people have this problem. And you know what, Damit, I'm going to be the one to give them and that's where the passion comes from. I think you make better decisions when you're thinking of a human being on the receiving end of your product, not a shareholder or an investor on the receiving end of your product.

12:39 It's everything. Because you have no desire to go public. I've said no to every single group that's reached out. Why would you want it? Because they have different goals. Exactly. What I've been so excited to meet you is I hate to say it, but you're dying breed. I mean, the willingness to spend 10 years trying to figure it out, that's only driven by passion.

12:58 And sleep on an air bed and have to sell your house and be down your last dollar. I mean, when we started the bananas, we sold two tickets at our first three months. And we got a phone call from our team that we were out of money. We had nothing. So we sold our house. We emptied our savings account. We were sleeping on an air bed.

13:12 This is 10 years ago. You and your wife, I'm your wife. And we had just got married. We just got married within three months. We're on an air bed and we're grocery shopping with just $30 a week that we'd go to Walmart. She never regretted her decision ever. She believed in me and she believed in us and she believed in what we're doing.

13:28 And it was hard. And we didn't sleep. But when we went through that and every day we got up excited about, get to that first show, we can show fans. Get to that first show because we were doubted. You know, we were called the bananas and then the city was ripping us apart because, you know, why you call on our city something silly and stupid as they would say.

13:46 But once we got to that first show, we felt it. And what you know, it was crazy that first night, I never forget the first night, players have been there a few days, but we talk fans first. Everything we do, the reason why we do what we do is for the fans. At moments that truly matter because nothing matters more than making people feel like they matter.

14:02 Like we talked about that over and over again. And so I remember, halfway through the night, a young woman comes up to me and she goes, can I get a sign ball? You know, I say, I'll do what I can, you know, right after the game. And she goes, no, it means more to me than anything. And I go, why, what's going on?

14:16 She's like, you know, I'm here. My fiance had come to every single opening night at this stadium since he was a kid. And I'm here with his family. He just tragically died last week. And we're here in tribute to him to be here for the opening night. And she goes, you give me a sign ball, it would mean a lot for the family.

14:34 I said, of course, of course, he goes, there's one more thing. My fiance's name was Drew Moody. You have a player on your team named Drew Moody. And at that point, Drew wasn't with us yet, but his younger brother Logan Moody was with us. And Logan's 18 years old. I go tell Logan the story. He goes, I got this.

14:50 He went and got the entire team to sign the ball and he went up and he sat right down next to it. He gave her a hug and he stayed there for a whole inning, just sitting with her and he came back down afterwards. They gave her a big hug, came back down and I said, Logan, what was that? He goes, he goes, fans first, right?

15:06 He was 18 years old with us for two days. He understood what mattered most. And I watched that and those stories and moments happened every single night with people saying, it's not about me being on the field, being on my team. It's, I'm going to create a moment and make sure I'm there for someone that needs it.

15:21 I was 31 years old, this brand new owner of this team and I just like, wow, all right, it's so much bigger than who wins the game. People need to feel those and that happens every night at our stage. We're talking about the fans. Let's talk about the players. Yeah. Because they're good baseball players.

15:35 Tremendous. And so, you know, what's happening in their career that they decided to go this direction versus the pros or as a post pro, we all have something in common at one point in our life. We've all been cut. We've all been rejected. We've all been told we're not good enough. That's happened to all of us.

15:52 So they all got to single A, double A, triple A, one step away from the majors. Some of them didn't college and they were told they weren't good enough. And then this opportunity came up. And so a few guys take a chance at us in the beginning when we were kind of saying, who is this bit and a ball crazy thing?

16:09 And they started working on trick plays, dances, celebrations. And it became a part of what they loved. What we realized is when you have fun, you play better. And it's proven. We've actually done study like it's when you have fun, you play better. And so these guys come out and even if they strike out two or three times, they understand that, hey, I'm going to go make a trick play.

16:29 I'm going to go have a celebrate. I'm going to go with the fans and go, you know, do some pictures and do whatever. That makes a difference. And so these guys now, at first we had no one that wanted to play for us. Like, what is this now? I mean, we have even a major league All Star and World Series champion who plays full time with us.

16:43 And so now it's really become something because every night they're playing it from a sold out crowd. And every night they're going out having fun with the fans and staying. It's just a different purpose. Are the teams still playing to win? Like there's no set outcome. No. So that's a big thing. When people compare us to the Globetrotters, at first I'm like, okay, but the Globetrotters, you know, 100 years, you know, that's pretty impressive.

17:01 How many companies make it 100 plus years? Right. But the Globetrotters in 1940s, they were the most famous and popular sports team in the world. It wasn't even close. They played in front of 70,000 people in Berlin. Will Chamberlain chose to play for the Globetrotters before playing for the Lakers? They beat the Lakers.

17:17 They were playing competitive games. But then Abe Saperstein was one of the greatest promoters of all time. He said, oh, we can really expand this. Let's grow this. And he said, we're going to do the same show every night. We're going to have three Globetrotter teams. And we're just going to spread and go out.

17:31 I learned from that. If the Globetrotters back in the 1940s, but he said, you know what, we're going to create our own league. There might not be an NBA. And here's why because the NBA used to book the Globetrotters so they could get fans to stay for the NBA games. That's how popular the Globetrotters were.

17:46 They were doing the flair, the fun, all of this, but they said, we're just going to do the same show because it's easier. Right. I love every night, every week. We spend all week working on brand new ideas. It's not wrestling. Like the game, they're still athletes, so the big thing is they still compete every night to see who wins.

18:02 But we do a show, celebrations, dances, performances that are brand new every night. So you have a brand new show for the fans. And then you also never know who's going to win at the end of the day. And so that's the world we're trying to create that there's just constant excitement. You have to stay till the end because you're going to have them.

18:15 I mean, what I love about it as well is, especially for athletes, which is their identities become intertwined with their careers, especially in baseball where you don't have to go to college for baseball. You're a kid that's got some aptitude. You go to high school. You're playing great. You play AAA.

18:33 You play AA. You can start to smell it. And you get rejected. You get turned down from the majors and your whole life, you've been pursuing this one goal, which is to play in the majors. And then I have to imagine that a lot of them suffer some sort of identity crisis. I suffered it. My whole life was the goal to play professional baseball.

18:53 That was my dream. That's what my dad worked on every day. And I got down. I got a scholarship division one baseball. I was starting hearing from the Mets and the Padres and the Braves and it's going to happen. And then I tore my shoulder and just like that was gone. And I was filming a documentary at the time for my capstone project and I turned the camera on me.

19:09 I was devastating. That was it. That's what I was going to do. So what did your identity become after you tore your shoulder where you realize you're literally your dream is zero for over a week? I didn't know. Everyone's like, you'll go into coaching. Your dad was a coach. So I went, I coached in the Cape Cod League for one summer and that's when I was bored out of my mind.

19:28 That's when sitting on that bench watching the game. I was like, I know what's happening. And I'm still bored. Just like Walt Disney sitting at Griffith Park watching his daughters on the carousel and he said, I wish there was a place adults and kids could have fun together. For me, I was like, this is a great game, but it can be so much more fun.

19:44 And so to answer a question, I went through that. And then it wasn't until that coaching, I was like, I don't want to coach. What if I went on the frontoff and then I could create the experience when fans walk in how they feel when they leave all those moments in between and it took years of kind of crafting that to get to here?

20:00 But I think when you mentioned the players, their identity was everything. What people don't realize in minor league baseball and professional baseball, you are competing against everyone, your teammates, even who's going to go to the next level? Right, right, right. So you're competing with your teammates to get to the highest level.

20:16 Here, at the end of the night, our captain gets on the mic and he says, I love this team. What people don't realize, we share a locker room together. These are my brothers and we compete like crazy on the field. We all want to win. But at the end of the day, we're in this together and it's a bigger picture.

20:31 And even after a tough loss, you look around and see a sold out crowd and understand they came for that as opposed to if you go watch your favorite team at the end of the night. If you watch people leave that stadium, they're upset, they're angry. I don't ever want to have people leave a stadium or event feeling that.

20:47 Yeah. I mean, look, what you're doing wouldn't work in professional sports. You have the freedom to do these things. We could never make professional sports as fun, you know, but I think there's pieces that can go on. You can break down the barrier between the fans and the players. Why do you have to have so much of a barrier?

21:03 You know, people don't realize our players go and meet the fans for hours when the gates open at two. They've blown away by this that a game started at 7 p.m. of the gates open at two o'clock. That's unheard. And there's thousands waiting because the players, the first impression matters. Yeah. The first thing they see, we do a big opening.

21:18 First thing they see is all the players greeting them at two o'clock. They sign till three. Then we do an hour and 15 minute show out in front of the stadium. And then at four, 15, we do our big march. This is where both teams are banned, all of our cast, we go through and march through 10, 15,000 fans and we make sure we feel it.

21:34 We know they're here for us. Yeah. Are you going to get a single? Are you going to strike a guy? They're here for this experience. They're here to meet you. And when we got on the stage and do the big opening at 430, it's very clear who we're playing for. What did you learn from PT Barnum? I mean, you look at him.

21:47 It's promotion. He was the greatest. People always say, you know, Jesse, could you, could you do this right now without social media? You know, people know us a lot because social media is 35 million followers. But like, yeah, PT Barnum have social media, right? What people don't realize about marketing, I've learned this over the years, everyone's like, oh, you guys are good at marketing.

22:06 I'm like, we spend zero dollars marketing. We invest everything in the experience and we capture that and share that. Make your experience so remarkable that it does all the marketing for you. And so what PT Barnum did the exact same thing. He made sure when you came to his museum, you were going to see things.

22:22 You were going to feel things that you've never seen before. And people leave that museum and they tell everybody. And with Jenny Lynn, he created a whole story about her and when she came over overseas to perform, she sold out everywhere and people didn't even know who she was. But he created stories and started talking about her, not just her music.

22:39 He could build and promote and then she performed and people were blown away. And then they kept coming back. And so PT Barnum was the greatest promoter, I think, of all time. And then Walt Disney is where my biggest inspiration is and, you know, his vision was at different level. What did you learn from Walt Disney?

22:55 Well, he said it's kind of fun to do the impossible. And Walt was told every step of the way that he couldn't do something. He saw a better way by putting himself in his guest shoes. You know, you can't do a full length animation film. You can't do sound. You can't do color. You know, amusement park.

23:09 What are you talking about? He went to all those amusement parks. Yeah. And everyone said, you can't do this. Look, they're dirty. They all have the same rides. It's not a good experience because that's the exact reason why I'm going to do it. And they told him it's going to fail. They said, why you put all this money in landscaping and a castle and these, you know, there's no money.

23:25 There's no money there. No, I want to create an experience that is truly special, makes you feel something. And Walt said, you know, movie theater, once you do something, it's done. Yeah. It was the great thing about Disneyland. It's a living, breathing thing. It'll never be complete. We will always plus the show.

23:41 And so that was great because he learned you go to a movie theater. The show is over. It might be dirty. How people treat you. He goes, what if when you have one entrance, which everyone said, can't do one entrance Walt. Do you got them coming to know? I want you to see the berm, see the flowers. I'm out in NC Main Street, then the castle, the music happens.

23:56 And then you're going to feel this. He mapped it like a movie. Yeah. So that's what we try to do every night when people first come to our state and we mapped the feeling till the end of the night with Stand By Me, which one of the most powerful things, all the cast, all of us arms around each other, the band playing the middle, we're singing Stand By Me.

24:12 It sounds cool by ya. But it's a moment. Again, you feel together and you've gone through a whole experience. That I love. You know, Walt Disney was so obsessed with it. Do you know why there's the huge berm, you know, in front of the entrance of Disneyland? Well, I mean, it's trying to block out the world and make you feel like you're part of it.

24:29 Right. Which I love. Like once you're in, you can't see out anymore. And there's no newspapers in Disneyland. Yes. You feel like you don't want any access to the outside world, which I love. Yes. You wanted to create this escape. And do you know what the garbage cans at Disneyland? The spacing. The spacing.

24:41 So what they did was, in the early days of Disneyland, the Imagineers, they would follow guests. Yes. And they would count how many steps they would take before they finally got fed up because they couldn't find a garbage can and just threw it on the ground. And I don't remember the exact number, but let's say it's 27 steps.

24:58 So they put a garbage can every 23 steps. Yeah. Walt said he had a hot dog. And so he watched with a hot dog. Once he was done with the hot dog. So he worked with them. Yeah. I mean, and he used to time the rides. He would time every ride. You know, he went on the jungle cruise once. And this was crazy.

25:11 Jungle cruise. And it was supposed to be seven minutes. It was four and a half minutes. Boy, he was upset after that. He went to Dick Newton. He said, what's going on? It needs to be seven minutes. And so they made it seven minutes because they were trying to rush and get more people and he goes, no, I want them to feel the full experience of it.

25:25 Yeah. And he always said, whenever I go on a ride, I'm always asking what's wrong with this thing and how can be improved. And people might say, oh, that's a pessimist. Nah. Nah, that's the way of looking. How do you make something truly great? And so that's the way we look at everything with our shows.

25:36 I love the obsession that you have. And again, you know, it's four people. It's not for a bottom line. You're built a business for a human being and the irony is, is every business is for a human being. You know, whether you're helping people be entertained or you're helping people solve a problem or you're helping people enjoy something or make their lives a little simpler.

25:56 Like whatever it is, there's a human being at the end of every single, every single business. And how do you make them feel? And how do you make them feel? And it is amazing to me in this day and age of engineers and AI and everybody forgets, and this is my big complaint about AI as well, which is everybody forgets, there's still a human being interacting with it.

26:13 Yes. Yeah. Well, and again, that goes back to the mindset that you're feeling alive. Like it's human human connection. As we get in the future, I think as AI gets more, the people are going to be more hungry for the human human connection, the real connection where you can just have something you walk away and you feel alive.

26:27 I'm in one financial meeting a year. It's less than two hours. It's in November, our CFO shares where we are. I look at it and say good, I have no interest in that. And again, we run an air bed with nothing. And so when you learn, you go through it, you experience it like, no, I'm going to create a billion fans.

26:44 I'm so focused on the next, no one's like, you know, public next quarter, focus in the next quarter century. What can we build? What can we grow? Where can we bring joy to place that people expect in the youth and the kids. I have a seven year old son who every day picks up a yellow banana ball, which is our banana ball.

27:00 He's doing tricks. He's out in front doing tricks and they call him a trick, his name is Maverick. And it's just so fun to watch that joy. And I think kids used to have that even more. They play more outside like there's a whole big future world where I believe we can bring this where people think it's just a show to a game to joy.

27:17 And so I think people think of the next chess move we're going to make. I'm trying to see the whole chess board. Do you do you have fear? Yeah. What are you afraid of? I'm at my worst when probably the gap in the game mindset, when I, we work so hard to nail something and it can go wrong. And I have this expectation of this amazing performance, this amazing show.

27:40 That's when I'm at a tough point. I have to believe that the yellow tuxedo is in part branding, but it also in part to reminder to you that you don't have to be this persona because if you just show up in a, in a jersey in jeans or, or, or, or a buttoned up suit, I mean, this is as much a reminder to you when you see this ridiculous color that you're wearing.

28:00 You're like, I got to be yellow all the time. The origin of this came from PT Barton. He was putting on a show. He wore the tails. He wore the hat. He's putting on a show. But for me, it is permission for our team to have fun and not take themselves too seriously. If your owner is in a yellow tuxed top hat when it's 100 degrees and he's throwing out technically it's a boulder.

28:17 Yeah. And you're right. And he's, and he's, and he's, I mean, I throw a Dolce and banana underwear into the crowd. Like literally everyone thinks they're getting a t-shirt and it's actually our banana logo on the crotch. And I throw it to a grown man that's getting way too excited for a t-shirt. I get it to him.

28:32 And then he's putting on the Dolce and banana where it's on the video board. Like if I'm throwing out Dolce and banana on a yellow tuxed top in the owner, everyone else can have fun and not take themselves too seriously. So yes, there is a method. And that's why we all dress up and have fun. It's just, it's play.

28:45 It's joy. It's joy. Yeah. I think I fear if you go deeper than that. I go to fear. It's, it sounds triplet or relevance, feeling like we don't matter. I feel what we've done, we've put so much effort into and something happens where it doesn't matter to people anymore. It doesn't have that same emotional connection.

29:06 It doesn't have that same love and passion behind it. I fear losing that. Losing that. But not money. Oh, no, I mean, it's, no, money is not. It's never been a thing for me. And we, I didn't pay myself my first three months when I was 23 years of the gym because there was no money in the account. My dad taught me to try to save, so I saved some money I lived through that.

29:32 We grocery shop with $30 a week. I did a 2026 fans first report, like a, quote, like a shareholder letter, but I did to the fans. And I shared everything, you know, even where we're investing money, where we're going. And it's like, I just want to put accountability and responsibility to we work for you.

29:48 Even though I don't have to share that publicly, there's no reason to share any of that. I guess I've a fear in five, 10, 15 years that where we are right now, I hope we're at this level of emotional connection, joy, people feeling a part of it pride. We are at a such a unique level. We're playing. We did the Superdome two weeks ago.

30:06 We found out that we were the only sporting event in history, in history of the Superdome to sell out back to back nights with 140,000 fans, only like Taylor Swift rolling stuff, only a few concerts have done it. We're at a very unique spot right now. I don't want to look in 10, 15, 20 years and feel like we can't make that same type of impact.

30:23 So what's the vision for 10, 15 years from now, like, you're definitely not doing the same thing. You have to read. Yeah, you have to carry events. So I think a lot of people think about where their current customers are. I think about where our future fans are, you know, I've been inspired by Disney.

30:36 So they created Disneyland, whereas our world, is there any sports in an entertainment world? We're building all these characters, singers, performers. We did a cruise ship. We sold out a cruise ship, which makes no sense for a banana ball. We did it because constraints foster creativity. What if we have to now entertain for five straight days with no banana ball?

30:53 What could we figure out then? And so we did for five days and actually the last day, which was crazy, we couldn't get an apport assignment because the fog. So we had programmed four or five days perfectly. We had everything. And then they couldn't get to port. So we have a sold out cruise ship, 3,000 people, all of our cast and Emily, who's championed this project.

31:11 She goes, all right, let's go. 8 AM. So we get together, everyone. 17 hours of programming from new shows, new musical numbers, new Q and A's, new sessions on a banana ball in the court. And people left it around 1 AM, we were the last ones off the ship at 1 AM and the feeling of pride and fans said, we are so glad that we didn't, they missed their flights.

31:31 They missed everything because they were all leaving that day at the morning. We got so many letters of appreciation gratitude. They said it made the cruise ship because of all the extra obsession of programming and details. And when I look at moments like that, I say, well, how else can we entertain?

31:47 Is it a theme park that we build? That's in our own worlds, each one party animals and the tailgators and the firefighters and the coconuts and the bananas. We create something truly special. We're creating original music. We're doing all these things that we can create. And so yeah, I see us more in the ethos of a Disney that we are an entertainment company.

32:03 Youth banana ball bringing that to kids all over the world that they can play and not be afraid to celebrate and do walk-ups and dancing and do trick plays. Not be afraid about what people think and say about them. This is a world where you can have fun. And so I think there's a lot on the table. It's just what can we try and experiment with to get to that next to bat and keep getting to that next to bat.

32:22 Timing matters, right? Because Walt Disney opened Disney World in the 50s and it was post-depression post-World War II. There was new wealth in the nation. There was an entire generation that had missed out on their childhood. That's how they felt. They went from the depression to the war. And this was a place that they could escape the pressures of the real world and disappear for a while.

32:46 It's somewhat classless. It's sort of for everybody kind of thing. And so the question is, could Walt Disney have founded it 20 years earlier or 20 years later? Who knows? Timings a thing for a lot of companies. What is it about the times we live in now that makes the bananas so important? Like why now?

33:06 We learned to create moments. We followed a Saturday Night Live model and how every night we're doing brand new things that are timely, that are relevant, that are trending and we're able to do create those moments. And so we've been able to grow rapidly. I mean, we only sold two tickets and we started, but now I guess that we're going to be approaching 40 million followers.

33:22 But that's the shows. Yes. Walt, I mean the enterprise. Would it have worked 30 years ago? Where are people's heads that you fill a gap? You give an escape, you give somebody, you're giving a family something that, like your moment is now. What do you think? I think that we are living in disconnected times.

33:45 I think that family's struggle to come up with things to do that make them feel like a family. There's a TV in every room. At least when we were younger, there was like the TV in the TV room and that was it. You do it together. You either watch the same show or you don't watch TV, you know, and maybe only mom and dad had a small TV in their bedroom.

34:05 And then we all have personal screens. And so I think it's a time of extreme disconnection. I also think what we're talking about before, which is the hyper competitiveness of business, which is growth for growth sake and I'm better than you. And the idea of doing something for the sheer joy of doing it and the sheer passion of doing it that there is no necessarily a finish line or a goal that you know you've won when you've hit this dollar or this number of followers, pet your metric.

34:31 I mean, it's sort of corny, but it's the joy of the game, right? So I think the time is right now for what you do. What the question is, it's like what Bezos used to always say is, you know, everyone asks what's going to change in the next 10 years, but he said, well, what's not going to change? You know, people are going to want things faster, a wider selection of better prices.

34:49 What's not going to change? Yeah. So what you just brought up right there, the question is, will that change in the next 10, 20, 30 years or will it even grow even stronger? I think it, I think it's to your favor, yes, because I think it's getting worse. Yeah. I mean, not to get dramatic, but if things continue as they are with AI and social media and there's no significant restraints or constraints or interventions or reunderstandings how these things impact our lives, my prediction as AI grows, you'll watch the suicide numbers go up.

35:25 Right? The more that AI becomes integrated in our lives and AI become friends and our social lives, watch the suicides go up, right? That's the metric to watch. And I think that what you do is profoundly the opposite, because suicide, again, I know this is dramatic for what we're talking about, but suicide is a response to loneliness and feeling unseen, unheard, misunderstood, and you're creating the exact opposite.

35:51 You're creating togetherness, you're creating joy, you're creating feeling seen. And I love that that your players were almost all, it'll change, but almost all rejected. Yes. You know, they're not rejects, they were just rejected. And they felt like rejects. And you've given them a second lease on life that they have found out that they're talented and that they're gifted and that there's even more joy in doing something else, still in the thing that they love, which is baseball, but professional players would dream to have this kind of response, especially a second tier or third tier player who's not, you know, Otani or something.

36:33 And so I think what you're doing now, and it's one of the reasons I'm such a huge fan of yours, is more important now than ever before. You're making families drive somewhere and have an outing. And by the way, it's not like a Disney vacation, which for some families is a year's worth, a two years, a three years worth of savings to go on that week vacation.

36:56 This is a reasonably priced on purpose experience. Yeah. $40, $50, $60, no ticket fees, no convenient fees. We pay out your taxes, I mean, and there's no open markets, so the tickets don't spike. And I know you've put a lot of effort into, you know, we built our own secondary market at all face value, which we've done.

37:13 It's unheard of. Yes. And thank you for taking on ticket master. Thank you so much for taking on that problem, that monopoly. Your time is now, and I'm, and I'm glad you're seizing it. Well, thank you. I think that's a huge responsibility. And I think because our group has purpose and why we do what we do, we show up to every stadium and the first thing we do, we get together, we go to the upper deck, the furthest away seats.

37:37 And we talk to them and say we put ourselves in our fancies, seats say, how are we going to make this experience special? We always break it down on fans first. And at the end of the night, we talk about the stories, the moments that truly matter. And I'm hope, as we grow, that continues to not be taken for granted.

37:55 And it's understanding why we do what we do, and it's, it's the feeling. And you mentioned the players, but we have 150 cast members. We have so many former pro wrestlers that have now become part of our dad bod cheerleading squad, the manannas, or have become part of the beefy boys on the tailgators.

38:12 And they never fully made it. And now they're here and they're entertaining in front of thousands. Which is what they wanted to do. They get to entertain fans. That's what they want to do. They get to feel apart of something and proud and doing things. I mean, yes, the manannas dancing to Beyonce on the field, they probably didn't have that on their bingo card, but they're doing it.

38:28 And fans are going nuts and wanting pictures and signing one of our, I'm watching regular, you know, just our cast members are people in merchandise and tickets. They sign autographs. Think about that. The idea of signing an autograph and that people, you go and do it to your job. And during your job, people come and thank you and ask you for their autograph.

38:47 You know, I'm very fortunate as the owner and my wife, we get a lot of the recognition, but nothing makes me feel more fulfilled than seeing our people get that every single day on the job. But this is, again, I know this is a broken record, but I can't stop it. I'm like running other businesses through my head as we're talking.

39:04 So airlines put all the attention on the front of the plane and for the most part ignore the back of the plane. You're going to the nosebleeds and trying to understand the experience and you understand there is a front of stadium experience that is different and better and you're closer and you don't take that for granted and you get more by being in front of course because you paid for it.

39:23 Nobody minds the front of the plane, but not at the expense of the back of the plane. Nobody minds front of the stadium, but not at the expense of the back of the first class experience. And I think to sure you have a focus on the front, but again, not at the expense of the back to go to the back and say, let's make this experience wonderful at this price range at this distance.

39:42 How do we do that for you is is unheard of? Well, thank you. It's it's rarely heard, I should say a term that you hear our team often say every day is win the upper deck, win the upper deck, but it starts at the top. Simon, I think there's a really important like if we just talk about it every night, I'll spend two or three innings in the upper deck.

39:59 We all pass out roses to little girls. So imagine you're sitting up in section 562 and a three-year-old girl is getting a rose from a player myself, our cast, and then we do I do the sing off there. So instead of just be easy to just do have the whole stadium singing beyond the field, I get in the section 527 and with them and it's so amazing because they feel as soon as we walk up there, they're blown away.

40:21 But for us, again, we feel more purpose because it's like these people, these fans have waited two, three years for tickets. That's what our waitlist is that long, they wait two, three, four years and they get their chance. If they go out there and they don't get to feel that interaction, we say every night is someone's first show, every single night.

40:40 And so if it's their first show there, how do we make sure it's special? And so we always, at the end of the night, what are the stories from the upper deck? What do you guys do? What was special? Do you know Tim Harris? No. He's the former president of the LA Lakers for many, many years. And Tim, nobody knows who he is, he doesn't wear a bright yellow suit.

40:59 Tim would go to the nosebleeds in the arena and he would always look for a father and son, right? He wants that bond because he knows that somebody worked hard, they wanted to take their kid out and for the most part that's what they can afford is the back of the arena. And he'd look for that relationship and he'd sit down and see a couple and he'd talk to them and it's just a dad who wants to take a son and he'd come with me and he would just slip them two tickets and he would put them courtside.

41:25 He would give them an experience that only sort of money and celebrity gets. By the way, he never sat courtside. He could every night if he wants, he doesn't. He sits up a little bit because he wants other people to have those seeds. What he's doing and he's very open about it is he, there's no financial interest to the team.

41:42 There's no ripple effect whatsoever. It's that he wants to use his bully pulpit and his influence to create a magical experience for a father and a son. I'm going to tell you one more Disney story. I love this man. I love the love of Disney. This is one you don't know. Okay. I had the opportunity to give a talk to the Imagineers, which is the greatest fun, right?

42:05 To meet the people who make the rides, design the parades, everything physical the Imagineers do, right? They were asking a lot of questions about the why and I decided to do a little exercise out loud for fun just to let people see how it works. So I picked a random guy in the audience to do this exercise with.

42:23 I picked some gray hair because I figured he had some tenure and what I didn't know that I found out later is that his nickname in the company was ice chips because he's a cold bastard. Oh, jeez. Okay. I didn't know that. So I pick on ice chips and I don't think he knew his nickname either. When I start asking him questions, things like tell me something you worked on that like filled you with joy and love, that there was a new ride that they had built.

42:58 And he went to the opening day to see the ride and just check that everything was okay. And he saw there was a guy in a wheelchair with his son waiting in line to get on the ride. And he said, you know, at Disneyland, they obsess about accessibility, not because they're trying to meet some ADA requirements.

43:22 And people who are in wheelchairs will find it unbelievably easy and seamless to go to Disneyland. And he says, there's a reason for it. He says, everywhere you go in the world, people see a guy in a wheelchair. And his son, that's how the world sees that scene. Only at Disneyland, he said, only at Disneyland, we can only see a father and his son.

43:47 I mean, I'm crying, I'm crying now, you know, I'm choking up now. The room, there was not a dry eye in the room. And by the way, this was a long-drawn out beautiful story. I'm telling the quick version. And in an instant, everybody understood why he was so hard to work for because for him, that was the standard that you want to make this guy feel like a father, not like a guy in a wheelchair.

44:12 And after that, everybody wanted to work for him because the stakes were high and the standards were high. And I think that the reason I tell you the story is that's what Tim Harris is doing on a very small scale. That's what you're doing at a very large scale, which is you're not making people feel like a bottomless wallet that you can, you know, we're going to charge you $15 for a hot dog because we can, you know, it's one of the things that I love that Arthur Blank does over in his stadium, because he owns his own stadium over in Atlanta, he's the owner of the Falcons and the soccer team as well, which is his rule is if we give you a license to sell your wares, your food, and whatever in the stadium, you have to charge the same

45:06 price in the stadium that you charge outside the stadium. Of course it makes a lot of sense. A hot dog should be a couple bucks, not $30, it's amazing. And but this is what you're doing at a massive scale. You know what the pricing for hot dogs and burgers and savannas? What is it? It's free. Every ticket in Savannah because we control the whole experience.

45:27 Right. Clothes all your hot dogs, your burgers, your chicken sandwiches, your soda, your water, your popcorn, your dessert all night long. Wow. I assume you don't have control of the local stadiums when you travel. No. Which sucks. We can control the tickets. Yeah. Most of them. Right. And so then you think about Walt Disney.

45:43 You wanted to control. So when you look at the future of where we go, how do we control the entire experience? Now people charge more for parking than our tickets and games. And so when I think about that, that hits me in my core. I mean, I was sending messages today to all of our team about this. How do we stop this?

46:01 What do we do? How do we take control? Because just like what you shared, it's like it's controlling the entire experience. So when a parent, we could, if we charged what our tickets can go for and what they are on the second of our two three hundred dollars, it's another hundred million. It's dramatic.

46:16 The numbers are staggered. Right. It doesn't matter. It doesn't matter. We're serving 3.4 million fans this year. I want to continue to serve more fans. How do we do without raising prices? Yeah, yeah. Our pricing is always like, Jesse, we got to, you know, but I'm like, find a way. Let's find a way.

46:30 Let's keep it there and find a way. And what people don't realize is our fans support us with merchandise more than anyone would ever imagine because they want to wear the logos because they feel pride in who they represent. We don't have sponsorships like everyone else. We don't do TV rights like everyone else.

46:43 We keep every game free on YouTube. It is an obsession. And it's hard. And there's other places to make money. As you said, merchandising. You do a good job. People will, the fans will pay it by the merchandise. The business is extremely healthy. Yeah. But what? Could it be dramatically more? Yeah. But then every day you'll lose a fan.

46:59 Every single day. Every day I want to create a fan. It's a different game. And it's a long game, right? Because you're not there yet. It's not old enough yet. But when I was your age, my dad took me to Banana's Games and I'm going to take you to a Banana's Game. Yes. And it's for, and it's boys and girls and it's the family thing.

47:14 It's not just a sports thing. It's an entertainment thing. It's amazing the other day. So we have, before our game, we did this the first game in 2016, our first year, we have a Banana Baby. So we have a baby go into a Banana costume and lift it up and all the players and the whole state is going, no, it's a vein, no, and it's kind of a ridiculous ritual to start the game.

47:31 And we've kept it every day. It's been a tradition. On the first original Banana Babies, now just went to our Banana Ball Youth Camp. They're going to all the games, literally a baby. And so for the last 10, 11 years, they've been apart and their family travels around the country to come see shows and to see going from Banana Baby to now part of it.

47:48 It's just, it's on the way and that's what I hope. It's an nostalgia and 30, 40, 50 years. And this, this is what I appreciate about you as an entrepreneur more than most businesses, which is most businesses. There's a fear that if we don't cash in now, we're going to lose the customer, right? So let's max out the number of amount we can get because you never know, dot, dot, dot, where what you're saying is, what's the lifelong value of a family?

48:11 It's generational wealth. It's generational, it's generational income, rather, you know, subscriptions, the obsession of every business now. These are basically lifelong subscriptions because people will come as much as they can for the rest of their lives. And by the merchandise and watch the game travel around the country, they have signs with all the places they've got.

48:27 It's like, I learned this from the grateful dead, the grateful dead. I mean, the dead heads, they travel around the country and they gave up, they let them record, which was crazy. They let them record the music. They brought their own sound to control the experience. They started the first newsletter.

48:38 The grateful dead did things for fans that even now 30, 40 year after Jerry Garcia has done, they were still selling out everywhere because they built that fandom. Yeah. I don't even think about generational, like the value. I think if it is like, how do you continue to create fans in these moments? And when they think back in 20, 30 years, wow, I remember when I saw it, it was here.

48:56 And now it's here. And it just keeps improving and keeps feeling something. And so when we did pricing, we were made aware that our competition for similar product was charging things like $1,100, $1,200, $1,500. We could. Yeah. And the pricing we said is we want everybody to have access to our stuff.

49:13 And so we said, what would a college could be able to afford, even if they went, but they could afford it. I love that. And that was always our standard. Yeah. It would hurt, but they could still afford. Yes. A college kid buying it. Yeah. Like, that was always like our pricing model. Yeah. And if you do it well enough, you'll have enough people that want to be a part of it.

49:30 So that's what like, we, it a lot of like, you have like a gold tournament for instance, we're like, oh, you know, we lost our sponsor, we're not sure if we're going to be able to do it again. Well, then your tournament's not good enough. Right. If people won't pay for it, your tournament is not good enough that you need a sponsor.

49:43 Oh, we need a sponsor to be able to do this. Create something so good that people want to invest in. We never hear complaints on pricing on our real pricing because it's again, we keep it at a price that we. It's accessible. It's very accessible. Yeah. And so I just the whole mindset is like again, we have to figure out ways how to serve our fans and unique ways and more.

50:00 Tell me one fan story, a specific fan story that when you think about it, it is the most emblematic story of what you're trying to create for bananas. Like when you think, when you're trying to explain to a new cast member, a new team member, what we're trying to do is this, let me tell you the story of X.

50:16 This captures it better than any of the story. Oh, geez. I mean, there's a lot of stories, but I go back to the root. So when we started our first seven years, Simon, we called every single fan that buys a ticket and thank them. We did this up until about 150,000 fans. Now we do it sporadically because we're serving 3.4 million, but we call every single fan just to thank them and got a lot of voice mails, but they'd get a voice mail from us.

50:41 And now we do it during Christmas time. We thank people that buy merchandise and we like our players, our team, our cast is part of what we did. So I said first year because we were fighting for fans. Remember, we only sold two tickets at the beginning of our guys, anybody who wants to even buy it. You genuinely are genuinely appreciative because they're giving us a chance, all right?

50:57 And so we're calling fans and we're into the season, you know, the first show happened a lot of craziness, but we start selling out games, we're doing well, we're still calling our fans. So even our interns first day, they were calling fans to thank them. And an intern was with us, Barry and he sees like nine tickets, like that's all that was a lot of tickets back then.

51:14 Simon bought nine tickets, like a family bought nine tickets and he called and they didn't answer. And he came in and I was like, Hey, just try again later, we want to really make sure that they're appreciative. So you can try the next day. I'm in two games coming week and the dad answered the phone and he goes, I'm so sorry, you know, we have seven kids, we're not going to be able to go to the game.

51:34 My wife just tragically passed away, seven kids, dad. And so I remember Barry, this I remember vividly, he goes, Barry goes, I'm so sorry, you know, he's 23 year old intern because I'm so sorry, you know, is there anything we can do? He's like, No, no, but appreciate thanks. Quick phone call. Barry walks in my office, he goes, Jesse, this is what happened.

51:53 He goes, What can we do? One of the best leadership advice I learned from the first owner that I worked for when I was 23 years old, I'd ask him crazy ideas, like, what about a midnight madness game? What if we did this? What if this? And he'd always come back to me and say, Well, what do you think, Jesse?

52:07 And he empowered me as a 23 year old. So in that moment, I just turned to dad on and I said, Barry, what do you think? He goes, Jesse, we got to do something and I go, All right, well, what can we do? He goes, Well, how can we get him out and really do something for the kids? And I go, Well, what else do you think?

52:20 Keep going. He starts writing all these ideas. I go, calm, calm back. And when you give him a science, we love to take care of your kids and create a special moment. So he called the dad back and the dad answered and he said, You know what, it would probably be good to get the kids out of the house. So Barry game is number.

52:35 He said, As soon as you show up, just give me a call, showed up, brought him in, he had the front row seats and Barry had a merchandise and all these things for the kids, but then as soon as they sat down, all the players came and they just spent time with them. This was before the gates opened, just 20, 30 minutes, players, just these are all college players at this point, just spending time.

52:54 And throughout the game, the players would come up and sit with them and celebrate with them. And they stayed till the end of the game, which back when we played traditional baseball, didn't happen at all. No one stayed till the end of a baseball game. They stayed till the end of the game, they stayed till the end of the night.

53:06 The players had a moment. We gave them some things. And the father, the dad said to Barry, that was the last gift. My wife gave our kids, I could never imagine a better gift. And the kids walked out and now they become a part of our family. When they come to the games. And we've do a lot more now and a lot more details, but when I think back to a 23 year old intern, fulfilling a whole night, going the extra level and having the seven kids there and seeing that impact and now that they've become lifelong banana fans, banana ball fans.

53:38 I just think about that. He put it together. The players were involved. The cast was involved. They stayed till the end. We created a moment. And it was pretty special. What was your childhood like? Is it only child? My dad was only child. My dad's dad was only child. My dad's dad was only child. So many generations of boy only child.

53:54 I was a kid trying to make my dad proud. And I'm still that kid trying to make my dad proud. My parents got divorced. How old were you? Eight years old. And yeah, baseball was everything. Me and my dad playing catch and being a part of the game. And so now he travels around the country and is able to see what we do.

54:16 So there's a lot of stories of my dad that made a lot. And I grew outside of Fenway. And I had a dream to play a Fenway park, play for the Red Sox. And I was a shy introverted kid when I grew up crazily now. I mean, it doesn't fit me at all. I was shy and introverted. I was scared of everything. But my dad won an opportunity for me to be honorary batboy for the Red Sox.

54:34 And I was sitting the dug up by myself alone. And one player came up and said, that next to me. And it was a hall of fame, or at least Smith. And he spent 20 minutes with me. And just talking to me. He could have been warming up doing it. He saw me alone. And he spent 20 minutes with me. And at that point, I told my dad, I said, Dad, I want to play baseball.

54:54 I want to play for the Red Sox. And I didn't realize that point. But at least Smith gave me my first fan's first moment as a five-year-old kid. And what's crazy, so after that, it's hard to play baseball. And my dad always tells the story. He said, just whatever you came up, I used to yell. I was so nervous again, and say, just swing hard in case you hit it.

55:12 And every time I came up to bat, my dad would say swing hard in case you hit it. And that's been a mindset that stayed with me. And three years ago, we got a call from the National Baseball Hall of Fame. And they said, we can't ignore the Savannah Band as any more. Not exactly how expected to get that call.

55:25 But they said, we want to honor you guys and have an exhibit for you. And invite your fans, your players, everyone. And so we show up at the National Baseball Hall of Fame. Hundreds of people. Cooper's down. Cooper's down. And we show up there. And the first person there greeting me was Hall of Fame, or at least Smith.

55:40 And he had the picture from when I was five years old there. And the reason why we were in the Hall of Fame is because we were fans first. And I learned that from Lee Smith as a five year old. And it's changed everything. So it's full circle from that shy introverted kid to now realizing it's a much bigger purpose.

55:58 We've been talking now for what the better half an hour, I guess. And the thing that is consistent in the specific stories you tell, I mean, you told two stories of loss. You tell the story of being a shy introverted kid. You tell a story of sitting on a bench by yourself. You tell stories of going up into the nosebleeds.

56:21 You tell stories of players who were rejected and had their dreams dashed. And it's, they're all the same story. They're the story of how the world makes us feel. So the story of having something taken away from us, the story of not being able to participate because of cost or ability, the stories of being sidelined or put on the side, it's, and you're telling the story of self worth and it's not enough simply to say, you're worth more.

57:05 It's what inside that counts. Sure. Sounds great. Totally true. But the reality is, we're social animals and we do need external reinforcements and you can have all the confidence of the world and if the world rejects you, it's going to hurt. 100%. So it's polyanna to simply say, it's just about looking inside.

57:25 Yeah. Yes. Do that. Yeah. And the world matters. Yeah. And in all of your stories, it's feeling this void. To make sure that every single person feels included. Yeah. Can I share one more? Yeah. Because that, I think, epitomizes what we do is we want everyone to feel a part of something and especially when maybe I don't point in their life, they weren't.

57:52 And I don't know if that was a root of me or something in there, but that we all feel that way. And so we had a young man our first year who wanted to get a job with us, his name is Reggie. And he called every week, hey, it's Reggie here. He just wanted a job. And they go, Reggie, the job fair is in April, he was okay, I just really, really want this job.

58:09 He called every week, spoke to someone. So finally he shows up the job fair and he's got a big smile. And we're like, all right, Reggie, we're going to find something for you. And so, you know, we had him help out and greet fans and, you know, help with trash and do all the different things. And so every day he showed up to the ballpark with a big smile every day.

58:26 He was more noticeable than me in the yellow text because he was walking around. He'd say it's a great day for a ball game, even if it's about to rain. Like every day, Reggie said it was a great day for a ball game best spirit. And then so after three years, he said, yes, just for the first time, I just want to let you know that my birthdays on a game day, just want to let you know that he tells that he proceeds to tell everyone on our staff that his birthdays on a game day.

58:51 So finally, his birthday comes, we were a big pep rally with all our team getting ready for the night. And we bring him over and we start saying, happy birthday. And he goes, for me, of course, Reggie, it's for you. So we had, we had cake and we have, we had balloons for him. And then I said, Hey, Reggie, one more thing, and I learned some Steve Jobs always have one more thing.

59:09 And I said, Reggie, come down to the dugout right before the game. Sure, whatever you need. I'll be there. I'll be there. Comes down to the dugout before the game. This is in Savannah. So sold out crowd, 4,000 fans, everyone's standing in the band on the dugout. The players are lined up, you know, running to the starting line up.

59:23 So the tunnel, everyone runs to the tunnel, batting first for the bananas, batting second for the bananas. Everyone's running through the tunnel, going to the line. And then we say, last but not least, fans, you know him, you love him. Let's hear it. For Reggie, he throws his arms up like this, runs through the tunnel, high five, everyone.

59:38 And then at the end, our coach is there waiting for him with a jersey with his name on it. What's the jersey on him? And he goes to the line for the National Anthem with all the players. You can see a tear coming down his face. At the end of the night, he stayed in the dugout, the whole game. So he's in the dugout, the whole game.

59:56 He's having the time of his life with the guys. The end of the night, so it was on the best days of his life. So I thought, all right, this is great. The story's over, but it wasn't. So the next day, the players come to me, he said, Jesse, we loved having Reggie in the dugout. He was bringing energy.

1:00:09 We felt like we were playing for him. We were giving everything we had for him. So we'd like him to be a coach for us. I go, a coach, Reggie, and they said, yeah, we wanted to be a coach for us. And he really wants to make his special drink for us. I go, what is his special drink? He goes, he won't tell anybody what's in it.

1:00:24 I go, what is he giving you guys in that he goes, I got to find out. So I go over to Reggie. I go, what's this special drink? He goes, you mean Reginate? I go, whatever, whatever, he goes, I can't tell you what it is. I go, Reggie, you're serving our players. I need to know what it is. He goes, problem's not to tell anybody.

1:00:40 Oh, yes, he goes, it's water, ice, and Gatorade mix. I go, keep going, Reggie. You're good. Keep serving. I hear good to go. So what's crazy is that Reggie, after the games, he's signing more autographs than everyone. He's out there meeting people. He's signing autographs. Now he travels around the country with us as our motivational coach.

1:01:02 He gives pep talks to the guys. Every couple of weekends, he breaks it down at the end of the night. He goes, stay tapped in, stay locked in, stay accountable. He gives a pep talk and everyone starts chanting. And Reggie, people might say, oh, you empowered him, he empowered us. And every day we see Reggie in his smile and his joy.

1:01:21 Before every game, I'm out there dancing on the field with him. And it's a moment in what we've been able to do that happened 10 years ago. That now it's continuing. I feel so much pride in the Reggie, in the Reggie's in the world. What was the name of the Red Sox players that next day? Lee Smith. I mean, your whole being is Lee Smith.

1:01:41 You are becoming Lee Smith. I mean, you are seeing the lonely kid, or the kid who won, so the kid who's trying. And you're sitting next to them. I mean, that's basically what Savannah bananas is and it's who you are. And that's why I, in our cast, we stay to the last fan leaves and signs autographs, even with security kind of pushing this out.

1:01:58 We stay to the last fan because we don't want everyone to feel not included. Where's that picture of you and Lee Smith? Oh, I just, I have it. I mean, it's that, oh, my parents are my parents house right now. It's obviously social. I have it out and everywhere. I mean, that, because that to me is like, that's, that's, that's, that's, that's the little five year old kid with a hat pulled up like this.

1:02:14 So that's the story, right? Yeah. It's everything. I mean, the five year old you is in the, is in the nosebleeds and five year old you is calling every day and five year old you just lost a parent, you know, and somebody's willing to just take time out of their moment when they don't have to 100% and it's the most, one of the most important players on the team who just comes and sit next to you.

1:02:34 I mean, it's just, there's, it's the most human, beautiful thing. I mean, I appreciate that. Nothing, nothing. It's coincidence that it's baseball because you happen to play baseball. It's our plan. It has nothing to do with baseball. Yeah. It's, it's, you mentioned that we, we had $5 bleachers seats in my dad.

1:02:50 We would sit up in the bleachers up at Fenway and that's where we was $5 back then when we started. I remember those feelings and I think that everyone wants to feel something like that. I, I want you to be wildly successful. I mean, you are wildly successful. I want it to be bigger and I want it to last for a long time because it's so pure and what you're building is so pure and as I said, it's, it's so necessary for the times we're living in and I want it, I want your success, you know, for better or for worse, football will follow you for your successful, not just that you're nice or fun.

1:03:20 And the fact that the model works, I'm hoping it spurs other, other properties to be born that are so obsessed with fans like you are. I'm building it for the long term life of the fan, not just for the short term gains of the ticket or the, or the, or the upsell, but it's tough Simon. See, the thing is is because you, if you don't feel the short term, it's really hard to keep going.

1:03:39 Yeah. So like we, you say long term fans over short term profits, there were no profits in the beginning. Yeah. Yeah. I mean, every successful entrepreneur I know who's done anything worthwhile either came very close to or completely failed in losing everything. You know, I was there. I mean, I hit very near a rock bottom.

1:03:58 You were there. You on the air mattress. And I think what ends up happening is when you get to that point, you don't fear it as much. It's not fun. I never want to go back to that place ever again. Yeah. I hated it. But at the same time, I survived. Yeah. We'll get to it. We'll get to it. We'll get to it.

1:04:13 We'll get to it. We'll get to it. Yeah. Dad said, just swinging might hit it swing hard in case you hit it in swing hard in case you hit it. And every day, that's, that's the mindset. I mean, that's the mindset. It's not wait till you get the perfect pitch. No. It's swing hard in case you hit it. Well, you think about it.

1:04:28 You know, who had the most hits in Major League Baseball was Pete Rose. He had 2000 more bats than anyone else that ever played the game. You know, it sounds so simple, but like people are so afraid to keep coming up to bat and swinging hard because the way failure at this huge thing, it's like he 2000 more bats than anyone else.

1:04:44 And then who struck out the most, he's a Hall of Famer. It's Reggie Jackson. Well, the year Babe Ruth broke the record for home runs, he also broke the record for strikeouts. And I think when I think Hank Aaron was came next, like when Hank Aaron broke the record for home runs, I think he broke the record for strikeouts also.

1:05:01 It's crazy. So all these guys who hit home runs, they, they all strike out more than anybody else. They don't talk. That's why I push our team every night to do 10 to 15 to 20 new things because I know we're going to fail at 5, 7, 8, 10 of them, but there's going to be a few that are gold. Yeah. And besides me, you should find the gold and all the other ones you try.

1:05:17 It's fun. So inspiring. Jesse, thanks so much for coming in. What an absolute joy. Lots of lessons for us too. There's a lot of stuff I filed away where we can plus one ourselves. It's good stuff. Makes sense. So good. A bit of optimism is a production of the optimism company, lovingly produced by our team, Lindsey Garbenius, Phoebe Bradford and Devon Johnson.

1:05:40 Subscribe wherever you enjoy listening to podcasts. And if you want even more cool stuff, visit SimonSonic.com. Thanks for listening. Take care of yourself. Take care of each other.