Building AI Agents That Scale – Dikshant Dave Zigment CEO

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AI agents aren’t here to replace humans — they’re here to supercharge them.

In today’s episode of the AI Agents Podcast, host Demetri Panici sits down with Dikshant Dave, Founder & CEO of Zigment, an AI-powered agentic customer-journey platform helping businesses scale, automate workflows, and boost conversion rates without removing the human element.

We dive deep into the evolution of AI agents, how autonomy changed everything, the limitations of traditional chatbots, and why sentiment-aware agentic systems represent the next frontier of customer engagement and sales automation.

Whether you’re in SaaS, e-commerce, marketing, or AI development — this conversation will reshape how you think about AI in business.

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⏰ TIMESTAMPS:
– Intro: AI Agents ≠ Replacing Humans
– Meet Your Host & Show Overview
– Welcoming Guest: Zigment CEO Dikshant Dave
– How Dikshant Entered the AI Space
– The Problem That Sparked Zigment
– Why Traditional Chatbots Failed
– Autonomy: What Makes Modern AI Agents Different
– True Difference Between Support Bots & AI Sales Agents
– Can AI Agents Really Work as Part of a Team?
– Do AI Agents Replace Humans? The Real Answer
– Sentiment & Intent Detection Inside Zigment
– How Modern LLMs Enabled Better Emotional Understanding
– GPT-3.5 → GPT-4: The Big Jump
– When Reasoning Models Actually Matter
– Do Businesses Trust AI to Close Deals?
– Full AI-Driven Sales? Early Experiments
– Scaling Zigment to Millions in Revenue
– Biggest Technical & Product Challenges
– Multi-Channel Agents: Web, SMS, Email & Social
– What Keeps the Founder Awake at Night
– Zigment’s Long-Term Vision & Company Ethos
– Final Thoughts & Closing Messages
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Building AI Agents That Scale – Dikshant Dave Zigment CEO | EP106

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