#9 Automation Talk - A seamless customer journey experience with RPA, Chatbots & more with Diana Kanostrevac and Louise Kuehns

In today's episode Louise welcomes Diana Kanostrevac.

At the time of this podcast recording, Diana was Head of Operations & Innovation Champion at Generali Vitality. She talks about an Omni-Channel Initiative at Generali Vitality that transforms the customer journey into a seamless experience using a combination of RPA, Chatbots and more. Furthermore she explained the do’s and don’ts of Change Management and Transformation.

Enjoy listening!

Get in touch with us:

Website: botsandpeople.com/?utmsource=podcast&utmme…

Mail: podcast@botsandpeople.com

Automation Community: discord.com/invite/9wMRxuzfnZ

LinkedIn Bots & People: botsandpeople.com/?utmsource=podcast&utmme…

Linkedin Louise: linkedin.com/in/louise-kuehns515