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Competence Centre Boosts Public Service Development in Ukraine
While governments worldwide keep evolving and adapting to new ways of rolling out public services, Ukraine – even faced with a full-scale military aggression – offers a compelling example of how savvy transformation processes can bring serv
Interoperability as a Digital Twin of People’s Mobility in the Caribbean
There’s motion in the Caribbean region. The area is known for its constant movement of people, businesses, and services across national borders. Whether for work, trade, or social reasons, citizens routinely engage in cross-border exchanges
Digital Skills Build Stronger, Supportive Communities
Once past the first point of emergency, integration into a new society is not limited to finding – as basic as the need is – only a safe place to live. It’s also about access to services, employment, and a sense of community, too. For many
From Digital Transformation to Economic Value
Digital transformation has long by now been a cornerstone of modern governance, reshaping how societies function and how services are delivered. How often, though, does the conversation evolve beyond efficiency gains and automation? In this
How to motivate IT talent in the public sector
It is no mystery that the search for IT professionals to join the public sector’s ranks has come to be a full-fledged quest. Yet, next to being a challenge to address, it opens up opportunities for organisational growth, and also – perhaps
Security Operations Centres Are a Boon to Cybersecurity
With cyber threats growing in sophistication and scale, organisations must rethink their strategies to safeguard digital assets and operational continuity. Security Operations Centers (SOCs) stand at the forefront of this effort, acting as
AI in Government to Drive Prosperity and Innovation
The AI reckoning is here, and that’s not just based on announcements and latest releases from top corporate actors in the field. Artificial intelligence is rapidly reshaping how governments serve their citizens, making processes more effici
Latin America’s Digital Future in Keywords, Needs, Priorities
Awareness of the benefits of digital transformation is increasing in Latin America and the Caribbean (LAC), as it is collaboration with international entities to drive projects forward. Year by year, this is laying down pathways for a more
Launch of uResidency welcomes the world to digital Ukraine
It is a major step towards global digital integration, the one coming from Ukraine. The country recently launched its uResidency programme in September 2024. With that, the country aims to open up to international entrepreneurs who seek to
Impact, evolution, and growth in 10 years of Estonia’s e-Residency
Estonia’s e-Residency (https://www.e-resident.gov.ee/) program turns ten years old, and we join in the celebrations with a deep dive into what’s been, so far, a very exciting path. As one of the international golden children of Estonia’s di
Back in Tallinn for the fifth Cyber Diplomacy Summer School
As the fifth Tallinn Cyber Diplomacy Summer School (https://ega.ee/tallinn-cyber-diplomacy-summer-school/#documents-documents-1) currently taking place in Tallinn, attendees reflect on a year of diplomacy in cybersecurity. Some of them, too
Podcast 🎧 & blog: Turks and Caicos have big plans on digitalisation
Can a group of Caribbean islands become the Estonia of the region, looked up to on digital transformation and service delivery? E. Jay Saunders thinks so – for both citizens and businesses. He is the former Deputy Premier and Minister of Fi
Securing the Vote: Building Trust in Election Results
"2024 is the biggest election year in human history. Half of the world’s population – some 3.7 billion people – have the opportunity to vote this year across 72 countries.” So notes Merle Maigre, Head of Cybersecurity at e-Governance Academ
In Kyrgyzstan, all services are under one ‘roof’
In Central Asia, Kyrgyzstan is advancing fast in digital development. A series of initiatives in the last ten years significantly brought the country forward in increasing the efficiency and effectiveness of service delivery. However, the t
Safeguarding civic spaces, with Doug Rutzen
Digital advancements present us with numerous opportunities to move forward on the path toward more inclusive and democratic societies. That has been the case when tech-enabled social movements and civil society organisations to sprout, reg
Interoperability is next in the plan for Costa Rica
Costa Rica has one Minister for four domains – science, innovation, technology, and telecommunications. It is Paula Bogantes Zamora (https://www.linkedin.com/in/paulabogantes/?originalSubdomain=cr), who joined us on stage at the latest e-Go
Industry and regulation are assets of digital governance in a changing world
Digital governance, done right, calls for leaders and changemakers to be versed in a variety of spheres and domains. Cybersecurity, artificial intelligence, diplomacy, relations with societal stakeholders. In a way, that was to be expected
The digital Africa briefing, with Lacina Koné
Putting digital transformation to work for the benefit of society means taking an extra step, to Lacina Koné. The CEO of Smart Africa supports the idea that on the way from digital buzz to business success, efficient digital government can
Enhancing cybersecurity in Moldova is a matter of survival
Since years already, the Republic of Moldova has had to take measures to safeguard the integrity of its national cyberspace in the face of russian interference and aggression. In doing so, it has been supported by international partners and
Open innovation is steering digital public goods
Digital frontiers are constantly reshaping the world, making digital diplomacy and public digital infrastructure critical areas of innovation and policy. Naturally, as governments navigate the complexities of fast-paced technological advanc
Who is in charge of our cyber resilience?
Digital landscapes, by default, evolve and expand beyond the borders of national cyberspaces. So it is natural that the paths of cybersecurity and geopolitics become increasingly intertwined. What countries cannot afford in this context, th
Synergising digital and green transformations
Some terms in the public discourse, despite filled with meaning and relevant concepts, somehow happen to not really take hold. The green transition, a necessity of our times to address, still it’s something that – here and there – could tru
Good services can make the world a better place
Service design remains in focus at the e-Governance Conference – this year hosting a keynote by the former Director of Design for the UK Government, Lou Downe (https://2024.egovconference.ee/speakers/lou-downe/). The founder also of the Sch
Can EU regulation ensure a conscious use of AI?
The European Union's AI Act is an initiative aimed at regulating the field of artificial intelligence. On Wednesday, March 13, the Parliament approved the regulation. It seeks to establish a legal framework for the use of AI, but also to po
Data and services run fast in digital Ukraine
Ukraine's journey towards digital transformation has been marked by significant achievements, notably through the development and implementation of Trembita, the nation’s data exchange layer, and the Diia app. These tools have revolutionise
Teams and people as the core of effective digital leadership
We find ourselves often saying that it is people, rather than technological tools, that make the digital transformation successful and effective. That holds true for what concerns listening to the needs of users, taking invaluable feedback,
Unlocking digital success at the e-Governance Conference
The e-Governance Conference (https://2024.egovconference.ee/) reaches its tenth edition. In 2024, we mark a decade of digital dialogues – ten years through which topics and participants have become increasingly diverse, and the Conference e
Cyber legislation for safe cyberspace
Cybersecurity has been, undoubtedly, a dominant theme in last year’s digital governance discourse. The attention, and relevance, that cybersecurity increasingly enjoyed in the past years should be taken as a sign. As our life becomes increa
Europe in 2030 – a digital powerhouse?
Digital skills, collaborative efforts between the public and private sectors and governments are important in leading businesses into the digital era. We start the year with a strong vision and a focus on Europe, in light of the recently pu
Core themes in 2023 and trends for 2024
And here we are, at the end-of-year appointment with Hannes Astok, Executive Director and Chairman of e-Governance Academy (https://ega.ee/team/#hannes-astok) (eGA) to take a look back at what 2023 meant for governments worldwide. But also,