Episode 150 — Round Numbers

Ben and James discuss how Apple and Amazon’s focus on the customer experience protects them from low-end disruption.

Presented by WordPress.com: Get 15% off on a new site by visiting WordPress.com/Exponent (wordpress.com/exponent).

Links

• Ben Thompson: Divine Discontent: Disruption’s Antidote — Stratechery (stratechery.com/2018/divine-discontent-disrupt…)

• Ben Thompson: What Clayton Christensen Got Wrong — Stratechery (stratechery.com/2013/clayton-christensen-got-w…)

• Ben Thompson: The $550 iPhone 5C Makes Perfect Sense — Stratechery (stratechery.com/2013/the-550-iphone-5c-makes-p…)

• GRAPH: The Disruptive Innovation Model — Harvard Business Review (hbr.org/resources/images/article_assets/2015/1…)

• Louis C K: Everything Is Amazing and Nobody is Happy — YouTube (youtube.com/watch?v=q8LaT5Iiwo4)

• Ben Thompson: Why Microsoft’s Reorganization Is a Bad Idea — Stratechery (stratechery.com/2013/why-microsofts-reorganiza…)

• Ben Bajarin: Top Takeaways From Studying iPhone X Owners — Tech.Pinions (techpinions.com/top-takeaways-from-studying-ip…)

Hosts

• Ben Thompson, @benthompson (twitter.com/benthompson), Stratechery (stratechery.com)

• James Allworth, @jamesallworth (twitter.com/jamesallworth), Harvard Business Review (hbr.org/search?term=James+Allworth&sort=po…)

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