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Unsolicited Advice: How Southwest Airlines lost its way
Southwest has long been a beloved, low-cost airline with free checked bags, minimal fees, and one class of seating that made flying feel simple and fair. But recent reversals of those policies, in favor of the bottom line, have left both cu
4 steps you can do to build a better job (w/ Zeynep Ton)
When it comes to many jobs—think food service and frontline retail—conditions can be miserable and demoralizing. But it doesn’t have to be that way. In this episode, Anne and Frances call in MIT professor Zeynep Ton, author of The Good Job
How to communicate with confidence, manage your nervous system, and speak the language of executives (w/ Matt Abrahams)
What gets in the way of good communication? In this special Quick Fixes episode, Anne and Frances are joined by Matt Abrahams, Stanford lecturer and bestselling author of Think Faster, Talk Smarter, to answer questions from listeners about
The secrets of a great apology | from WorkLife with Adam Grant
When you mess up, a sincere apology can make all the difference. But making things right takes more than a simple “I’m sorry.” In this episode, Adam takes us from the pre-kindergarten classroom to Formula One’s race track to investigate wha
Toolkit: Talk Like a Leader (Part 2)
Communication is a performance, and if you want to land it, you need to approach it like a performer. In the second part of this essential Toolkit segment, Anne and Frances break down their “deeply/simply” communication framework, share pra
Toolkit: Talk Like a Leader (Part 1)
We’ve all heard that actions speak louder than words—but the words you choose can have a profound impact on the actions of the people around you. In the first part of this essential Toolkit segment, Anne and Frances break down the learnable
Toolkit: Give Better Feedback
Giving and receiving feedback is an important part of any job or relationship—but it can be tricky to get it right. This season, Anne and Frances are introducing a new segment called Toolkit: a practical guide to ideas, tools, and framework
Unsolicited Advice: Why Jeff Bezos should sell the Washington Post
The Washington Post, owned by Jeff Bezos, recently carried out a massive layoff that eliminated more than a third of its staff. In this episode of Unsolicited Advice, Anne and Frances dive deeper into the underlying issues affecting the pap
How to challenge negative self-beliefs (w/ Master Fixer Muriel Wilkins)
We all carry insecurities and negative beliefs that can quietly hold us back—but rewriting that narrative is up to us. In this episode, Anne and Frances call on leadership expert and executive coach Muriel Wilkins, author of the new book Le
(Re-release) Unsolicited Advice: How to handle layoffs with care
When an organization lays people off, those who remain are often left scrambling to find their footing – and hold other people up – in an environment that no longer feels stable. In the wake of ongoing tech layoffs and the Trump administrat
How Zappos outperformed Amazon
What makes a company extraordinary? In this episode, Anne and Frances study Zappos, the online shoe retailer that shaped the early days of e-commerce and even outperformed Amazon by delighting everyone in its ecosystem, from customers to em
Quick Fixes: How to stop judging your colleagues, pick your battles, and delegate responsibly
In this Quick Fixes episode, Anne and Frances work to solve three callers’ tricky work problems in under 30 minutes. One listener struggles to collaborate with a difficult colleague, the next asks a follow-up question about a previous episo
Toolkit: Set Better Goals (like Shohei Ohtani)
With a new year comes new goals and new hopes and dreams. This season, Anne and Frances are introducing a new segment called Toolkit: a practical guide to ideas, tools, and frameworks that can help you reach your goals at work and beyond. I
(Re-release) Unsolicited Advice: How to get your mojo back at work
Next week we're launching a new season of Fixable, so today we're sharing an episode from the archive. Are you feeling overwhelmed, uninspired, or burned out at work? In this special Unsolicited Advice episode, Anne and Frances are getting
How to break bad habits (w/ Edith Zimmerman) | from How to Be a Better Human
Edith Zimmerman is a sketchbook cartoonist and writer of the Substack newsletter, Drawing Links. In this episode, she joins Chris to talk about honesty and self-discovery. From sharing her artwork to discussing her sobriety journey to falli
The daily practice that could rewire your brain | from TED Talks Daily
Timm Chiusano was having one of the worst days of his career when he found himself inexplicably fascinated by a mundane part of the world on his walk home. That moment sparked a life-changing realization: he was addicted to appreciation, an
How to stop devoting yourself to your job w/ Sarah Jaffe | from How to Be a Better Human
Sarah Jaffe is the author of Work Won’t Love You Back: How Devotion to Our Jobs Keep Us Exploited, Exhausted, and Alone. She and Chris discuss the emotional toll of modern work culture and the importance of community. They also dive into Sa
The art of the interview with Andrew Ross Sorkin | from ReThinking with Adam Grant
As a business journalist, Andrew Ross Sorkin writes for the New York Times DealBook, which he founded, and co-anchors Squawk Box on CNBC. In this episode, Adam and Andrew riff on what makes a great conversation and compare notes on their be
3 simple ways to build stronger relationships at work | from TED Talks Daily
Doing the best at your job isn't just about working harder — it’s also about connecting better, says psychologist Alyssa Birnbaum. She shares practical, research-backed tips for strengthening relationships with your coworkers (whether you’r
Stephen J. Dubner | from Design Matters
Stephen J. Dubner is an award-winning journalist, bestselling author, and co-creator of Freakonomics—the cultural phenomenon that, over the past 20 years, has grown into a global franchise, changing how millions think, revealing the hidden
How to repair any relationship (w/ Master Fixer Dr. Becky) (re-release)
Parenthood and leadership have a shared mission to set other people up for success. Renowned “parenting whisperer” Dr. Becky Kennedy (@drbeckyatgoodinside) joins Anne and Frances to discuss the lessons that parenthood and leadership have to
Work advice from the world’s favorite couples therapist w/ Master Fixer Dr. Orna Guralnik
Relationships of any kind can be tricky—but therapists are here to help. In this special episode, Anne and Frances talk to clinical psychologist Dr. Orna Guralnik, star of the hit show Couples Therapy, to translate her advice for romantic r
Fixations: Farmer’s Dog, Waymo, switchers, and manila folders
In this brand-new Fixations segment, Anne and Frances reveal the companies and tools they’ve been fixated on recently—and the lessons we can learn from what they’re getting right. Frances tells the story of how The Farmer’s Dog saved dinner
Why AI is our ultimate test and greatest invitation | from TED Tech
Technologist Tristan Harris has an urgent question: What if the way we’re deploying the world’s most powerful technology — artificial intelligence — isn’t inevitable, but a choice? In this eye-opening talk, he calls on us to learn from the
Quick Fixes: How to step into leadership, improve your organization, and regain lost support
In this Quick Fixes episode, Anne and Frances work to solve three callers’ tricky work problems in under 30 minutes. One listener seeks advice on stepping into a leadership role for the first time, the next struggles with feeling powerless
How to negotiate with confidence (w/ Master Fixer Deepak Malhotra)
We’re constantly negotiating in our everyday lives—deciding where to go to dinner, haggling with sellers on Facebook Marketplace—but when it comes to higher-stakes conversations, clinching the deal can be daunting. In today’s episode, Franc
Unsolicited Advice: The WNBA has a leadership problem
After the Minnesota Lynx were knocked out of the WNBA playoffs, star player Napheesa Collier used her exit interview to issue a scathing critique of the league’s leadership. In this installment of Unsolicited Advice, Anne and Frances coach
How employers in Washington State solved a transportation crisis (from Speed & Scale)
How much time do you spend commuting to and from work in your car? And do you drive alone? In the US, the transportation sector emits more carbon pollution than any other sector—but in 1991, Washington State decided to take matters into the
How to communicate with your colleagues
Do you find yourself overwhelmed by too many Slack messages? Or unsure how to talk so that people will listen? In this episode, Anne and Frances help a caller who finds herself in the middle of a communication breakdown between her and her
Quick Fixes on Confidence: How to feel less awkward at the office, stay strong during a job search, and build up your team (w/ Morra Aarons-Mele)
In this special Quick Fixes episode, Anne and Frances are joined by Morra Aarons-Mele, workplace mental health expert and author of The Anxious Achiever, to help three different callers with their confidence conundrums. One listener feels a
