HS075: How to Ask Questions

Asking questions is a critical skill whether you’re an outside consultant or on an internal IT team. In today’s episode, Greg and Johna review what kind of questions to ask and how to ask them. They discuss the ‘Five Whys,’ identifying points of invariance, discovering unknown unknowns, and watching out for landmines. They also cover... Read more » (packetpushers.net/podcasts/heavy-strategy/hs07…)