When Your Systems Fall Short, Your People Fill in the Gaps

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When systems don’t work, people don’t stop working. They find their own solutions. In this episode of Make Others Successful, we unpack what really happens when tools, processes, and leadership structures fall short. What gets labeled as “silos” or “shadow IT” is often a symptom of something deeper: well‑intentioned people trying to get their work done.
We talk about:
• Why silos are a symptom, not the root problem
• How good intentions quietly create brittle systems
• The hidden cost of workarounds on scale, retention, and growth
• What leaders need to do differently to break the cycle
If you’ve ever wondered why your organization feels stuck duct‑taping solutions together, this one’s for you.