286. The Pre-Construction Conversation That Determines Whether Your Client Trusts You

Most designers skip the conversation that determines whether a client actually trusts them through the hard parts of construction. And by the time they realize it, they're already mid-project trying to unwind frustration that could have been avoided entirely.
In this episode, I'm walking you through exactly what to cover before a single wall comes down — timelines, contingency, allowances, change orders, daily disruption, and the four emotional stages every construction client moves through. Not as a checklist. As a conversation that builds real trust from the very first call.
You'll learn:
• Why your first client call is already doing two jobs at once
• What to say about money, timelines, and change orders before they become problems
• The four emotional stages every client hits — and how naming them changes everything

Mentioned in this episode:
• Join The Designer's Edge waitlist here: reneedevignierdesign.com/construction-manageme…

• Grab Your Free Script Guide here: reneedevignierdesign.com/push-back-script-hand…

• Access the full video interview with Elana Steele of Steele Appliance here: reneedevignierdesign.com/appliance

Find the full shownotes at: devignierdesign.com/pre-construction-client-co…