Episode 171: AI in Supply Chain Transformation: Human Decision-Making, Bias, and Trust with Benjamin Bargetzi

What if the key to successful AI in supply chains is not technology, but the human brain? In this episode, Benjamin Bargetzi reveals how AI can sharpen decisions, challenge bias, and help leaders navigate uncertainty.

Download the ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠episode transcript⁠⁠⁠⁠⁠⁠⁠ (sap-podcast-bucket.s3.amazonaws.com/the-future…)

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What does it really take for AI to transform supply chains successfully? In this episode with Benjamin Bargetzi, neuroscientist and tech entrepreneur, we explore why the answer may lie less in algorithms and more in the human brain. Benjamin shares how AI can become a sparring partner for better decisions, helping leaders challenge bias, build trust, and navigate uncertainty without losing human judgment.

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Guest: Benjamin Bargetzi – Neuroscientist, Author & Tech Pioneer, Founder of Project MindGuard, and former Advisor to the Chairman of the World Economic Forum

Benjamin Bargetzi is one of Europe's most-demanded pioneers on the intersection of artificial intelligence and the human brain. A Swiss neuroscientist, psychologist, bestseller author, and tech entrepreneur, he has held key roles with Google, Amazon, and the World Economic Forum, and studied the human brain in Oxford, London, Zurich, and Singapore. He is the personal advisor to key political figures around the world, and founder of MindGuard, a tech ecosystem combining neuroscience training methods with machine learning to help Ukrainian citizens, hospitals, and veterans deal with extreme stress, PTSD & trauma.

Host: Richard Howells

⁠⁠⁠⁠⁠Richard Howells⁠⁠⁠⁠⁠ has been working in the Supply Chain Management and Manufacturing space for over 30 years. He is responsible for driving the thought leadership and awareness of SAP’s ERP, Finance, and Supply Chain solutions and is an active writer, podcaster, and thought leader on the topics of supply chain, Industry 4.0, digitization, and sustainability.

Host 2: Sin To

Sin To brings over 15 years of experience in the digital media and technology industry – primarily in marketing, business development, thought leadership, and editorial. At SAP, they ensure that SAP's supply chain solutions are properly visible with a focus on future trends and sustainable innovations as part of the Thought Leadership & Awareness Supply Chain Team.

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Show Links:
SAP Digital Supply Chain: sap.com/scm
Benjamin Bargetzi Homepage: benjaminbargetzi.com
Book: benjaminbargetzi.com/de/das-ende-der-leere
Book: Nie wieder sinnlos: 42 Impulse, die Dein Leben verändern (amazon.de/wieder-sinnlos-neurowissenschaftlich…)
Book: The End of Emptiness: 42 thoughts, that will transform your life (amazon.de/End-Emptiness-neuroscience-Life-Chan…)

Follow Us on Social Media :
Benjamin Bargetzi
LinkedIn: linkedin.com/in/benjamin-b-bargetzi

Richard Howells:
LinkedIn: ⁠⁠⁠www.linkedin.com/in/richardjhowells⁠⁠⁠ (linkedin.com/in/richardjhowells)

Sin To:
LinkedIn: ⁠⁠⁠www.linkedin.com/in/sin-to-5334208⁠⁠⁠ (linkedin.com/in/sin-to-5334208)

SAP Digital Supply Chain:
LinkedIn: ⁠⁠⁠www.linkedin.com/showcase/sapdsc/⁠⁠⁠ (linkedin.com/showcase/sapdsc)

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Chapters:

00:00:00 Intro
00:00:51 Meet Benjamin Bargetzi
00:04:06 Why AI Transformations Fail
00:07:11 AI as Sparring Partner
00:09:13 Three Jobs of ML
00:16:01 Biases Under Uncertainty
00:24:19 Strengthening Decision Muscle
00:28:18 Leading Change That Sticks
00:32:02 Turn Complaints Into Innovation
00:35:20 Dopamine and Meaningful Work
00:36:41 The future of Supply Chain
00:37:54 Outro