Why Are Some StubHub Customers So Mad?

StubHub, a ticket resale platform, is facing a flood of complaints (wsj.com/business/stubhub-tickets-resell-refund…) from World Cup fans who bought tickets months in advance, only to be stranded hours before the games (wsj.com/livecoverage/stock-market-cpi-inflatio…). WSJ’s Hanna Krueger (wsj.com/news/author/hanna-krueger?mod=WSJ_TJPOD) unpacks her months-long investigation into the company’s customer service and one disappointed fan recounts his troubles getting his refund. Jessica Mendoza (wsj.com/news/author/jessica-mendoza?mod=WSJ_TJ…) hosts.

Further Listening:

- The Ticketmaster Breakup Trial Just Got Messier (open.spotify.com/episode/3aD8E3oEplmUZ0zAWXbkib)

- The Taylor Swift Ticketmaster Debacle (open.spotify.com/episode/47pe6HQPFughdPD5HnAUk…)

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