201. Dignity, Conflict, and Repair

A lot of new managers tell me they're conflict avoidant and struggle to communicate directly when it feels like there's conflict brewing.

If that's you, then this episode is for you.

I've been reading a book, Dignity: The Essential Role It Plays in Resolving Conflict (amazon.com/Dignity-Essential-Role-Resolving-Co…). The author is Dr. Donna Hicks (wcfia.harvard.edu/people/donna-hicks), an Associate at the Weatherhead Center for International Affairs at Harvard University. She has worked as a conflict resolution specialist for years.

In her book, she talks about dignity violations and describes these ten essential elements of dignity:
• Acceptance of Identity
• Inclusion
• Safety
• Acknowledgment
• Recognition
• Fairness
• Benefit of the Doubt
• Understanding
• Independence
• Accountability

In today's episode you'll get introduced to these elements. I highly recommend reading her book in full! I've found it to be a helpful model for thinking in a new way about conflict, and how to heal from conflict.

Dignity: The Essential Role It Plays in Resolving Conflict
amazon.com/Dignity-Essential-Role-Resolving-Co…

Dr. Donna Hicks
drdonnahicks.com

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