#132 - From Customer-Centricity to Customer-Intimacy & Why IBP Is Essential To Both with Ana Oliviera

Shownotes

Ana Oliveira is the Latin America Supply Chain Process Manager - COE at Cargill. Ana is responsible for supporting the Latin American and Mexican businesses in increasing supply chain maturity (order management, demand & supply planning, warehouse, IBP, S&OP, and inventory management). She joined Cargill as FIBI LEAD – Leadership Excellence & Accelerated Development Program for 2 years and as part of this rotational managerial role, she was also Supply Chain Project Manager (network design and optimization) in Sao Paulo. She’s had various supply chain management roles over the last 12 years in warehousing, distribution, customer service, transportation, and planning in the food and beverage and pharmaceuticals industries.

On this week's episode Ana and Maria discuss:

• The biggest lessons she learned from the pandemic.

• How the pandemic encouraged Cargill to fixate on predicting the unpredictable to better serve customers.

• What to consider when implementing IBP.

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Maria Villablanca (Host)

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