UK Caps Ticket Resale at Face Value: What Took So Long?

The UK Government have announced a landmark decision: ticket resale above face value is to be made illegal, backed by strict limits on service fees and new enforcement powers. After decades of music fans being fleeced by industrial-scale touting, could this be the turning point?

In this special episode, the FanFair Alliance’s Adam Webb (a central figure in the long-running campaign against exploitative secondary ticketing) joins Sean Adams to unpack the announcement, its implications, and what it means for fans, artists, venues, and the future of the live industry.

Webb lays out how the crisis unfolded, with resale platforms enabling huge mark-ups that now cost fans an estimated £112 million a year. They trace the steady pressure that’s been building for years: Trading Standards investigations, CMA interventions, tabloid exposés, Ed Sheeran’s court cases, and sustained evidence-gathering by managers, artists, unions, and campaigners.

Together, Adam and Sean explore the possibilities opened up by this week’s announcement and ask the simple question: what happens when fairness is restored? And will these reforms be delivered quickly enough to stop another cycle of exploitation?

Edited by:

Josh Craggs at Dubble Audio (dubbleaudio.com)

Chapters:
– The scale of the problem: how industrialised touting took hold

– Viagogo, StubHub, and the ecosystem that lets abuse thrive

– The £112 million question: super-touts, bots, and business models

– Ed Sheeran, prosecutions, and the moment artists pushed back

– Why enforcement has failed — and what must change

– Politics, lobbying, and the slow road to reform

– Fans, consent, and the ethics of the live economy

– What a fair ticketing future could look like

Continue the Conversation:

Head to the Drowned in Sound community (community.drownedinsound.com) to chat about the topics in this episode.