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McKinsey on Consumer and Retail

von McKinsey Retail & Consumer Goods

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McKinsey experts discuss the latest trends and the most pressing challenges for leaders in the retail and consumer-goods industries. Hear about the immediate and longer-term moves that matter most for business success. Topics covered include strategy, technology, marketing, operations, and organization.

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  1. Convenience or discovery: Which mission will your store serve?

    As AI reshapes how consumers browse, shop, and buy, retailers must choose a mission for every location—and commit to it. See https://www.mckinsey.com/privacy-policy for privacy information

  2. Pacsun’s Gen Z playbook: Listen, learn, and let go

    Pacsun CEO Brieane Olson talks to McKinsey partner Pamela Brown about community co-creation, leadership lessons, and what’s next for Gen Z and for Pacsun. See https://www.mckinsey.com/privacy-policy for privacy information

  3. From dashboards to decisions: Empowering merchants with agentic AI

    Agentic AI can automate routine work and improve merchandising decisions at scale. What does it take to translate potential into performance? See https://www.mckinsey.com/privacy-policy for privacy information

  4. Rethinking restaurant success

    Union Square Hospitality Group’s Chip Wade and John Ragan share their perspectives on customer experience, restaurant technology, and the future of dining. See https://www.mckinsey.com/privacy-policy for privacy information

  5. How today’s consumers are spending their time and money

    What are the trends shaping consumer sentiment and behavior in 2025—and what are the implications for brands and retailers? See https://www.mckinsey.com/privacy-policy for privacy information

  6. Holiday shopping 2025: US consumers hunt for early deals

    They’re concerned about inflation and looking for value, so US consumers are changing their shopping habits this holiday season. Here’s what that means for retailers and consumer goods companies. See https://www.mckinsey.com/privacy-policy

  7. A close look at the global beauty industry in 2025

    We asked 15,000 consumers and 100-plus executives for their perspectives on today’s beauty market. In this episode, we highlight the themes that emerged from our research. See https://www.mckinsey.com/privacy-policy for privacy information

  8. How the sporting goods industry can turn uncertainty into opportunity

    The authors of a new report, Sporting Goods 2025, explore key themes that will shape the market and highlight consumer trends that could represent paths to growth. See https://www.mckinsey.com/privacy-policy for privacy information

  9. Portfolio and performance: Priorities for CPG leaders

    The consumer goods industry, once an investor darling, has underperformed in recent years. Companies can prioritize six actions to simultaneously revive revenue growth and cut costs. See https://www.mckinsey.com/privacy-policy for privacy i

  10. Luxury retail is about ‘emotions, not transactions’

    The physical shopping experience matters more than ever, says Value Retail founder Scott Malkin, whose company owns some of the world’s best-performing luxury shopping destinations. See https://www.mckinsey.com/privacy-policy for privacy in

  11. How product design can yield ‘triple wins’: Growth, margin, and sustainability

    Some consumer companies have simultaneously increased sales, cut costs, and reduced carbon emissions. Their secret? Paying closer attention to the design of their products and packaging. See https://www.mckinsey.com/privacy-policy for priva

  12. The art and science of reducing retail shrink

    Retailers need a data-informed, collaborative, store-by-store approach to combat shrink. The payoff: higher profits and better customer experience. See https://www.mckinsey.com/privacy-policy for privacy information

  13. Holiday shopping in 2023: ‘It started early and will end late’

    In search of the best deals, US consumers are spreading out their spending across several months this holiday season. Here’s what that means for retailers. See https://www.mckinsey.com/privacy-policy for privacy information

  14. How to do a ‘retail reset’: Priorities for retail leaders

    The most successful retailers will be those that undergo a full reset—by harnessing new technology, creating ecosystems, engaging their workforce, and investing in private brands. See https://www.mckinsey.com/privacy-policy for privacy info

  15. Consumers are spending on sustainable consumer goods: Highlights from new research

    Which sustainability attributes matter most at the point of sale? Do consumers pay attention to sustainability claims? A new report from McKinsey and NielsenIQ provides answers. See https://www.mckinsey.com/privacy-policy for privacy inform

  16. Purposeful growth in retail: Perspectives from two former Nike execs

    What does purposeful growth look like in the retail sector? Christiana Shi and Stuart Hogue, former senior leaders at Nike, speak with McKinsey’s Brian Gregg about the company’s formula for serving customers—with a focus on digital transfor

  17. ‘Let’s not just rely on data’: Holt Renfrew’s Anne Pitcher on the future of retail

    The department-store veteran explains how retailers can become more consumer-centric, experiential, sustainable, and diverse than they’ve ever been. See https://www.mckinsey.com/privacy-policy for privacy information

  18. The state of grocery retail around the world

    Read more > (https://podcasts.mckinsey.com:443/l?r=unknown&s=_unknown&i=6c633a313030303031633562336136756f3030326e32&he=68747470732533412532462532467777772e6d636b696e7365792e636f6d253246617373657473253246646f74636f6d2532466d63722d706f646361

  19. How Europe’s CPG leaders can navigate inflation

    Read more > (https://podcasts.mckinsey.com:443/l?r=unknown&s=_unknown&i=6c633a3130303030316335616b7434326b69386c6337&he=68747470732533412532462532467777772e6d636b696e7365792e636f6d253246617373657473253246646f74636f6d2532466d63722d706f646361

  20. The ‘Great Attrition’ in frontline retail—and what retailers can do about it

    Read more > (https://podcasts.mckinsey.com:443/l?r=unknown&s=_unknown&i=6c633a31303030303163353970746738316c70736230&he=68747470732533412532462532467777772e6d636b696e7365792e636f6d253246617373657473253246646f74636f6d2532466d63722d706f646361

  21. Black beauty brands and consumers: Where do we go from here?

    Read more > (https://podcasts.mckinsey.com:443/l?r=unknown&s=_unknown&i=6c633a3130303030316335396662376a62306669686c&he=68747470732533412532462532467777772e6d636b696e7365792e636f6d253246617373657473253246646f74636f6d2532466d63722d706f646361

  22. Are personalized vitamins the future of wellness?

    Read more > (https://podcasts.mckinsey.com:443/l?r=unknown&s=_unknown&i=6c633a313030303031633538753337626f6833667437&he=68747470732533412532462532467777772e6d636b696e7365792e636f6d253246617373657473253246646f74636f6d2532466d63722d706f646361

  23. Taking the pulse of the US consumer

    Read more > (https://podcasts.mckinsey.com:443/l?r=unknown&s=_unknown&i=6c633a31303030303163353831706a69733839737074&he=68747470732533412532462532467777772e6d636b696e7365792e636f6d253246617373657473253246646f74636f6d2532466d63722d706f646361

  24. Forecasting the future of stores

    Read more > (https://podcasts.mckinsey.com:443/l?r=unknown&s=_unknown&i=6c633a313030303031633537323862747238636c336c&he=68747470732533412532462532467777772e6d636b696e7365792e636f6d253246617373657473253246646f74636f6d2532466d63722d706f646361

  25. Creating good packaging for packaged goods

    Read more > (https://podcasts.mckinsey.com:443/l?r=unknown&s=_unknown&i=6c633a313030303031633536616830753639346d3176&he=68747470732533412532462532467777772e6d636b696e7365792e636f6d253246617373657473253246646f74636f6d2532466d63722d706f646361

  26. How to thrive in the global wellness market

    Read more > (https://podcasts.mckinsey.com:443/l?r=unknown&s=_unknown&i=6c633a31303030303163353574627164383063363033&he=68747470732533412532462532467777772e6d636b696e7365792e636f6d253246617373657473253246646f74636f6d2532466d63722d706f646361

  27. In fine jewelry and watches, sustainability shines through

    Read more > (https://podcasts.mckinsey.com:443/l?r=unknown&s=_unknown&i=6c633a3130303030316335346e703167717437756e62&he=68747470732533412532462532467777772e6d636b696e7365792e636f6d253246617373657473253246646f74636f6d2532466d63722d706f646361

  28. Retail supply-chain strategies for the holidays and beyond

    Read more > (https://podcasts.mckinsey.com:443/l?r=unknown&s=_unknown&i=6c633a313030303031633534663969756b33666b7370&he=68747470732533412532462532467777772e6d636b696e7365792e636f6d253246617373657473253246646f74636f6d2532466d63722d706f646361

  29. ‘Everyone snacks’: How Mars Wrigley is pursuing growth in emerging markets

    Read more > (https://podcasts.mckinsey.com:443/l?r=unknown&s=_unknown&i=6c633a3130303030316335343568326a33716237336e&he=68747470732533412532462532467777772e6d636b696e7365792e636f6d253246617373657473253246646f74636f6d2532466d63722d706f646361

  30. How CPG companies can sell online profitably

    Read more > (https://podcasts.mckinsey.com:443/l?r=unknown&s=_unknown&i=6c633a3130303030316335336e76366d67646765616b&he=68747470732533412532462532467777772e6d636b696e7365792e636f6d253246617373657473253246646f74636f6d2532466d63722d706f646361

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