Forecasting the future of stores

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podcasts.mckinsey.com:443/l?r=unknown&s=_u… Listen to the podcast (duration: 26:10) > (podcasts.mckinsey.com:443/l?r=unknown&s=_u…) Shoppers’ behaviors and expectations have changed dramatically—and continue to evolve. If retailers want to keep their physical stores relevant, here are five things they’ll need to get right.See mckinsey.com/privacy-policy for privacy information