It’s cool to be kind: The value of empathy at work

Empathy: we all aspire to it, but does it really make a performance difference in the workplace? Definitely, according to Jamil Zaki, a research psychologist at Stanford University and author of The War for Kindness: Building Empathy in a Fractured World (warforkindness.com) (Crown, June 2019). In this episode of McKinsey Talks Talent (mckinsey.com/capabilities/people-and-organizat…), Jamil joins McKinsey talent leaders Bryan Hancock and Brooke Weddle, with global editorial director Lucia Rahilly, to make the case for investing in empathic behavior—for reasons including higher productivity, a stronger workplace culture, and better organizational health—as well as to discuss how to go about cultivating kindness at work.
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