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I'm Rebecca Hay and I have built a successful interior design business by trial and error, podcasts, online courses and books. Over the last decade I have grown from an insecure student to having career false starts and now I've finally landed where I want to be. Throughout my journey I've become deeply passionate about business and helping other entrepreneurs and career minded women. Each week I'll share tangible takeaways from my own experience and the experiences of other badass women to help you build your confidence and change your business.
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Busting the myths behind full-service design Ft. Mia Parres, Jaclyn Genovese & Carly Nemtean [Rebroadcast]
We know that one size doesn't fit all and today's episode is a formidable example. My candid conversation about collaboration over competition travels three very different paths to the same Full Service Design destination. This episode is t
345. Are You Undercharging? 4 Signs It's Time to Raise Your Interior Design Rates
How do you actually know when it's time to raise your interior design rates? Not because another designer charges more. Not because someone in a Facebook group told you their hourly rate. And definitely not because you picked a number that
344. The Marble vs. Porcelain Problem in Your Design Fee
When your client looks at marble and porcelain, they see two tiles. As the designer, you see sourcing, samples, maintenance, installation, trades, lead times, revisions, coordination, risk… and hours of work they may never see. Years ago, I
343. How This Interior Designer Went From Winging It to Running Million-Dollar Projects
Six years ago, Ching Tan was winging her process, second-guessing herself, and walking into client conversations unsure of what would happen next. Today, she runs a full-service interior design firm, works with custom builders, and takes on
342. Is Full-Service Interior Design Right for You? 5 Questions to Ask Yourself
When is an ideal client a lemon? When you don't have the process to serve them. Today I'm talking about two very different interior designers. I've been both of them, and maybe you have too. One is saying yes to every consultation, decorati
341. How 3 Interior Designers Completely Transformed Their Businesses With Process
What happens when you stop winging your interior design business and start putting real processes behind it? In this episode, I'm joined by interior designers Ale Cretul, Andrea Krill, and Jocelyn Polce to talk about how dramatically their
340. How I Went From Budget Clients to Selling $300-a-Yard Fabric
I didn't go from sourcing $20-a-yard fabric to confidently presenting $300-a-yard fabric overnight. In the early years of my business, I wanted to create elevated, custom spaces, but I was constantly trying to save my clients money. Cheaper
339. Want Premium Clients? Become The Designer They Want To Hire.
Where do you find premium design clients? I think that might be the wrong question. In this episode, I'm breaking down why you don't simply "find" better clients. You have to become the designer they want to hire. I'm sharing my own experie
338. The Design Business Decisions That Keep You Profitable in a Slower Market with Karin Bennett
What do you do when the big design projects aren't coming in as quickly as they used to? In this episode, Rebecca sits down with interior designer and business owner Karin Bennett for a candid conversation about the decisions that help keep
337. Want More Design Clients? Fix The First Two Minutes Of Your Discovery Call
Want more design clients? Before you focus on generating more leads, take a closer look at what happens once you actually get a potential client on the phone. In this episode, I'm breaking down how to run a discovery call that helps you pre
336. The Power of Pivoting in an Uncertain Design Market with Sascha Lafleur
What happens when the market changes and the way you've always run your design business isn't working quite the same anymore? In this episode, I'm joined by Sascha Lafleur, co-founder of West of Main, for an honest conversation about adapta
335. I Changed My Business Model. Here's What I Got Wrong.
Welcome back to the Resilient by Design Podcast. We are back and kicking off a spectacular Season 8! -- Have you ever looked at your interior design business and thought, How did something I love become this exhausting? Between client reque
Stop Ignoring your Finances - Here's why its costing you with Danielle Hendon [Rebroadcast]
Are you avoiding the numbers in your interior design business? In this rebroadcast episode, I revisit my conversation with Danielle Hendon of Four Corners CFO about profit, cash flow, financial planning, and why your bank account balance is
Picking your Profitable Pricing Model [Rebroadcast]
Are you busy… or are you actually profitable? In this rebroadcast episode, I'm revisiting an important conversation for interior designers who want to build a more sustainable business: how to choose a pricing model based on real numbers, n
Pricing Pushback: Managing Client Sticker Shock [Rebroadcast]
Have you ever sent a proposal to a potential client and then heard nothing back? In this rebroadcast episode, I'm revisiting an important conversation about pricing pushback, client objections, and the confidence it takes to talk about mone
334. Stop Punishing yourself for taking time off
Taking time off from your business should not mean cramming your calendar before you leave, checking emails from the dock, and coming back to complete chaos. In this episode, I dive into what it actually means to take time off from your int
333. How to Build a Six-Month Runway for Your Design Business
Are you making business decisions based on facts, or are you guessing and hoping things will work out? In this episode, I'm talking about how to build a six-month runway for your interior design business. This is one of the simplest ways to
332. Who's Steering Your Business When You're Not There?
What would happen if you took a week off from your business? Would projects continue moving forward, or would everything pause until you returned? In this episode, I explores one of the most common growth challenges for interior design busi
331. How Wholesale Furniture Collections Are Built for Designers
In this episode, Rebecca sits down with Jennifer Dewhirst, Director of Brand and Merchandising at Dovetail Furniture, for a behind-the-scenes look at how wholesale furniture collections are built for designers. Jennifer shares how Dovetail
Why Trade Day Is the Secret to a Smooth Design Project [Rebroadcast]
The effect Trade Day had on my business, the way this initial onboarding event sets the expectations and tone for the whole project cannot be overstated. But, take it from me, there are certain dos and don'ts that you need to take into acco
330. Stop Overthinking Your Marketing (Your Pipeline Depends On It)
If your pipeline feels inconsistent, your inquiries have slowed down, or you keep putting marketing on the back burner while you focus on client work… this episode is for you. In today's solo episode, I'm breaking down why overthinking your
329. Why Designers Struggle to Talk About Money with Dina Holland
Talking about money can feel uncomfortable, but it's one of the most important skills to master as a design business owner. In this episode, I'm joined by Dina Holland to talk about why designers struggle with pricing conversations and how
328. Why Your Business Feels So Up and Down (And How to Fix It)
If your business feels like a constant cycle of busy seasons followed by slow ones, this episode is for you. I'm breaking down why so many interior designers get stuck in the feast-or-famine cycle and what's really behind that inconsistency
327. There are 3 Types of Design Firm Owners, which one are you?
There are three types of design firm owners, and most designers are stuck in the first two. If your business feels busy but unpredictable… If you're constantly adjusting, tweaking, and still not seeing consistent growth… This episode will h
3 time blocking tips to start using today [Rebroadcast]
There was a time when I felt chained to my inbox, constantly reacting, jumping between tasks, and always playing catch-up. That changed when I started time blocking. In this rebroadcast episode, I'm sharing three simple, actionable tips you
326. Why Your Project Budgets Still Feel Off (And How to Fix Them)
Your project budgets aren't totally wrong—but they don't feel solid either. In this episode, I break down why that happens (even after you've gained experience) and how to fix it. We're talking about: • Why early budgets should be ranges, n
325. The Pivot That Scared Me (and what comes next)
There comes a point in business where what once worked no longer feels aligned. In this episode, I'm sharing a big decision: after years of teaching my signature program, Power of Process, I will not be launching it again. This isn't about
The Dos and Don'ts of Hiring in your interior design firm with Laura Tolhoek [Rebroadcast]
Hiring can feel overwhelming — especially when you're not sure if you're setting things up the right way. In this rebroadcast episode, Rebecca sits down with HR expert Laura Tolhoek to break down the key decisions every design business owne
324. Was It A Bad Hire...Or Just Bad Onboarding?
Hiring someone in your design business should make things easier… but sometimes it does the opposite. Tasks get misunderstood. Expectations feel unclear. And before long you're wondering if you made a bad hire. But what if the problem wasn'
323. How to Offer High-End Design at Different Price Points
In this episode, I sit down with Sarah St. Amand to talk about how she's built a design business that serves different types of clients without discounting her expertise or compromising her brand. We talk about smaller design packages, prof
