319. What I Learned Designing a $12 Million Home (and Working for a Luxury Designer)

Luxury isn't louder. It's calmer, quieter, and more confident.
In this episode, Rebecca shares what she learned designing a home that sold for over $12 million and working for luxury designer Steven Taylor for five years. This isn't about expensive finishes. It's about premium service, trust, leadership, and building a process that makes clients feel taken care of.
Rebecca also reflects on Steven's passing in late 2025 and the lasting business lessons he left behind.
Episode Highlights:
• Why luxury is really about service
• How premium clients think (and what they don't care about)
• Why "trust is the currency" in high-end design
• What to stop over-explaining in presentations
• How a team makes you look more professional
• The mindset shift that helps you level up your clientele

What's one small change you could make to level up your service this month? A better process, a part-time hire, clearer boundaries, or simply going the extra mile in how cared for your clients feel?

Resources:
• Looking for a place to start the podcast? Download the most-listened Resilient by Design episodes at rebeccahay.com/listen.