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Build vs. Buy. It's So Easy To Build HR Software Now! Or Is It?
I just attended the Eightfold user conference where they introduced TalentForge, a toolset to build agents, and the CEO Ashutosh Garg told us their HR team could build their own HRMS. Gloat is offering much of the same toolset, with integra
The Economics of Enterprise AI: For Buyers and Vendors
We’re now at a stage where enterprise-class AI solutions are real, and suppliers are jockeying for position. Microsoft has consolidated its Copilot (https://joshbersin.com/2026/04/could-microsoft-win-the-war-for-enterprise-ai/) efforts into
Is The SaaS Apocalypse Over? ServiceNow Says Yes, And Sees A $30 Billion Opportunity
This week ServiceNow launched a massive set of new products to establish itself as the system that manages every AI agent in the enterprise. It’s a bold set of new products, including Otto (Moveworks), the Agent Fabric, the Context Engine,
Jennifer Morgan, CEO of UKG, Wants To Reinvigorate The Global Economy Around Frontline Work
I had an uplifting conversation with Jen Morgan, the CEO of UKG (https://www.ukg.com/company/ukg-leadership/jennifer-morgan), a $5 billion global AI platform for HR, pay, and workforce management. In addition to talking about the company an
The AI vs. Labor Economy, Why Benefits Are Being Cut, The Role of Legacy Systems
This week we saw some astounding GDP numbers, a modest 2% growth with an astounding 70% attributed to AI capital spending. The US economy is heavily AI centric, starving spending on housing which ultimately contributes to income inequality.
How RecruitMilitary Uses AI to Transform Veteran Hiring
What does it take to bridge one of the most persistent translation problems in talent acquisition – getting a Fortune 500 recruiter to see why a Little Bird attack helicopter pilot from the 160th Special Operations Aviation Regiment is the
The Reinvention of Workday: From System of Record to Platform of Agents
This week I discuss Workday’s new AI announcements (https://joshbersin.com/2026/04/the-reinvention-of-workday-from-system-of-record-to-platform-of-agents/) described at the Innovation Summit last week. These are sweeping new product, leader
Workday's New Strategy, Enterprise AI Maturity, Meta Layoffs, and Surveillance
This week I recap a busy week including corporate AI stories, Workday’s AI reinvention, more on tech Layoffs, and fears of AI-driven surveillance. The important story is that Enterprise AI is much more complex than most imagine yet the AI v
How One Of The Nation's Largest Universities Uses AI To Revolutionize Education
In this episode, Kathi Enderes sits down with Rob McAuslan (https://www.linkedin.com/in/robert-macauslan-7072895/), Vice President for Artificial Intelligence at Southern New Hampshire University (SNHU), one of the world’s largest and most
Important Issues Of Leadership, Trust and Culture Behind Big AI Companies
This week, as Ronan Farrow’s expose on Sam Altman (https://joshbersin.com/2024/07/the-value-of-values/) was published, I want to sensitize you to the fact that AI companies are run by humans. And this means that what we buy and how it works
Why Microsoft Could Outpace Anthropic and OpenAI In Enterprise AI
The Microsoft Copilot is even more expansive than you think. In this podcast (and detailed article on Substack) you see how Microsoft’s new Copilot “surface” (ie. product strategy) is likely to give them the lead in revenue and market share
The Context Layer (Semantic Layer) In Enterprise AI (And Where Business Rules Go)
One of the new enterprise AI challenges we face is this: where do we put all the business rules, security rules, policies, and company specific practices we’ve built into our legacy systems for the last 30 years? If we want to embark on Age
The Frontline Conversation: Very Different Types of Frontline Workers
In this podcast I talk with Josh Secrest, VP of Marketing at Paradox (http://linkedin.com/in/joshuasecrest) (Workday) about how we segment the “frontline” into useful worker categories. As you will hear, the complex issues of hiring, traini
HR 2030 - The Vision for Agentic Human Resources
As AI expands its role all over our companies, a big question comes up: What will AI Agents do to HR and all our human capital practices? One could imagine the HR department “going away” or being replaced by agents, and managers interacting
How ServiceNow Is Building the Agentic Future of HR
What does it look like when one of the world’s most innovative tech companies decides to write the playbook for agentic HR — from the inside? Brandon Roberts (https://www.linkedin.com/in/brandon-roberts-50796ba/), Global VP of People Produc
Why Being "Laid Off" By An AI Agent Could Be A Good Thing
Today, as we read more stories about various layoffs (often using AI as an explanation), I’d like to suggest a big idea. AI Agents, defined as “Talent Redeployment Agents,” may be one of the most powerful new use-cases for AI in HR. No I’m
What Does "AI-Literacy" Really Mean?
Today I want to give you a peek into the huge topic of “building AI literacy.” We work with hundreds of companies and vendors that offer many types of training so I wanted to give you an overview. This is a fast-changing topic because there
Ashutosh Garg, Co-Founder & CEO of Eightfold.ai and Viven.ai
This week I share my conversation with Ashutosh Garg (https://www.linkedin.com/in/ashutoshgarg893/), founder of pioneering unicorn Eightfold (https://eightfold.ai). Eightfold was the first mainstream AI company focused on HR and recruiting,
Why AI Is A Massive Job Creation Technology. Automated Integration. Findem. And Thank You.
Four big topics in this podcast. First I give you more detail on jobs and careers in the AI age, and explain why MORE jobs than ever are being created. (Read the details here (https://open.substack.com/pub/joshbersin/p/ai-creates-superjobs-
AI Is Not A Strategy. AI Is A Tool For You To Accelerate Your Strategy.
Today I move beyond a discussion of AI products and technologies to the real business problem: finding ways to USE AI to further your company’s particular, unique business strategy. There’s a strange phenomenon going on: companies think AI
Galileo® Mars Release Adds Workflows, Integrations, Orchestration & More
Today we are introducing the Mars release of Galileo®, the AI Superagent for HR. (https://getgalileo.ai) We’re calling it a Superagent because it’s now fully programmable, open to integration with Workday and other systems, and is even more
Workday-Sana Announcement Overview
Today Workday unveiled its “Front Door to Work” strategy and products with Sana. Here is a brief overview and more to read below. Additional Information Workday and Sana Unveil A Bold Strategy for AI (https://joshbersin.com/2026/03/workday-
Future of HR Tech: Is The Front-End Eating The Back End, or Vice Versa?
HR Technology is on a collision course with AI companies, desktop productivity tools, and middleware providers. Where is all this going? In this podcast I explain why this is a question of “back-end” vs. “front-end” and how the ERP software
AI News: Oracle, Workday, Microsoft, Galileo, Why AI-Layoff Stories Are Misleading
This week I discuss the AI, HR Tech, and consumer AI market in front of announcements next week at the Unleash Conference in Vegas (https://www.unleash.ai/unleashamerica/session/the-disruption-never-stops-how-ai-is-radically-transforming-hr
Oracle's AI Business Model Is Working, And Others Need To Watch Out
Oracle’s earnings announcement yesterday demonstrates the company’s shift to a new type of enterprise “software” company, challenging companies like SAP, Workday, Salesforce, and many others. In this podcast I explain this shift, the histor
Bonus Episode: Understanding The US Job Numbers And Why Anthropic's Economic Report Is Misleading
Today I’m publishing a bonus episode with a discussion of the US Job Market (https://www.bls.gov/news.release/empsit.nr0.htm) and also explain why Anthropic’s new AI-Job destruction research (https://www.anthropic.com/research/labor-market-
AI Tools and Agents Everywhere, Yet A Fleeting ROI on AI Investments
This week I tackle the situation where AI tools are exploding everywhere while ROI and economic productivity is hard to find. I also discuss the “commoditization” of AI “features” and the shift in value to “AI applications,” which is good f
Frontline Workforce: Conversation With Josh Secrest, Paradox by Workday
Understanding the Frontline Workforce. As our research point out, more than 70% of all US workers (80% Worldwide) work in a frontline (customer facing or operational facing) role. We all have teams in these positions so it’s important for b
When Given Ultimate Power, Does AI Become Evil? (Stories from OpenClaw)
This week I discuss the real possibility that AI Agents could “turn evil” citing the example of Scott Shambaugh (https://theshamblog.com/an-ai-agent-published-a-hit-piece-on-me/), a software engineer, who was attacked by an OpenClaw agent c
Economics of AI In The World of HR: How Your World Is Starting To Change
Today I discuss the new economics of AI for us as business and HR leaders, and how this impacts vendors, HR buyers, IT, and investors. I also discuss how Agents, which are the new building blocks for our re-engineered companies, are now the
