Building a relational offer for relational needs with Andrew Rostom

How do you deliver relational services within a rigid corporate hierarchy?
In this episode, Joe sits down with Andrew Rostom, Head of Change (Corporate) at Haringey Council, where he shares his 20 year journey as a pioneer of public service transformation. Andrew opens up about the challenges and rewards of creating relational services that truly respond to community needs. He discusses innovative approaches like agile methods and human-centred design, and how these have helped build more responsive and effective public services.
What you’ll learn:
• How building relational services can transform the way we support communities
• The importance of empowering frontline staff to solve real problems
• Why prototyping and learning from failure can lead to breakthrough solutions
• How to tackle complex, multi-departmental issues with creativity and resilience

Whether you’re working in the public sector or looking for inspiration on leading change in complex environments, this conversation is packed with insights and practical advice.
Stay connected:
• Follow Joe on LinkedIn: linkedin.com/in/joseph-badman
• Read the latest chapters from our upcoming book: relationalservicedesign.com
• Master the methodology: basistraining.co.uk
• Partner with us: basis.co.uk