Relational Service Design: transforming local government with Rob Comber

What happens when you stop treating residents as "customers" and start treating them like partners?
In this episode, Joe sits down with Rob Comber, Head of Change and Transformation at Ealing Council. Rob discusses his journey in local government, exploring innovative approaches to tackling complex social challenges by prioritising relational service design and building genuine connections.
What you’ll learn:
• Why involving residents in service design leads to sustainable solutions
• How to create a culture of trust and collaboration in public sector teams
• The importance of experimenting with new methods like agile and human-centred design
• Insights on transforming transactional services into relational, community-centred support

Whether you’re a public sector leader, a change-maker, or someone passionate about making an impact, this conversation is packed with practical advice and inspiring reflections.
Stay connected:
• Follow Joe on LinkedIn: linkedin.com/in/joseph-badman
• Read the latest chapters from our upcoming book: relationalservicedesign.com
• Master the methodology: basistraining.co.uk
• Partner with us: basis.co.uk