- #68 +14Politik & Verwaltung
- #68beste Platzierung
- monatlichErscheinungsrhythmus
- 1 h 07typische Länge
- 8. Sept.letzte Folge
How do we sustain public services without losing their soul?
We’re on a mission to prove that radical change is possible even amidst financial constraints.
Join Joe Badman, Managing Director of Basis, as he speaks candidly with the pioneers creating more human and relational public services.
Each episode focuses on practical lessons from the field to help leaders build on the work of their peers, avoid common pitfalls, and navigate the messy reality of creating a more relational public service.
What we’ll discuss:
- Relational Service Design: Shifting from transactional service factories to high-trust systems
- Agile Delivery: Turning the relational vision into operational reality
- Smarter Savings: Demonstrating financial impact while putting human connection first
Join the mission:
- Follow Joe on LinkedIn: linkedin.com/in/joseph-badman
- Read the latest chapters from our upcoming book: relationalservicedesign.com
- Master the methodology: basistraining.co.uk
- Partner with us: basis.co.uk
Folgen
Compassionate leadership: running outstanding children's services with Ian Dodds
What if the key to leading outstanding public services wasn't control and rigour, but curiosity and kindness? In this episode, Ian Dodds shares hard-won lessons on running children's services with compassion, protecting prevention when budg
Cutting through bureaucracy: building trust and getting things done with Peter Gadsdon
What if the secret to transforming local government isn’t better business cases, but a culture of rapid prototyping and building genuine trust? In this episode of On a Human Basis, Joe sits down with Peter Gadsdon, who recently retired afte
Human Learning Systems: a new paradigm for public services with Toby Lowe
What if the obsession with tracking KPIs is actually preventing public services from delivering real outcomes? In this episode, Joe sits down with Toby Lowe, a leading academic and steward of the Human Learning Systems movement. Toby explai
Connected Communities: Leading relational change with Tony Clements
What if we organised an entire council around building social connection? In this episode, Joe sits down with Tony Clements, Chief Executive of Ealing Council. Tony explains why he's placed social connection at the heart of the council's pu
The Surgeon-Scrum Master: Embedding agile in the NHS with Rob Macadam
What happens when a consultant surgeon embeds agile ways of working into the messy reality of an NHS operating theatre? In this episode, Joe sits down with Rob McAdam, a Consultant Upper GI and Bariatric Surgeon who also happens to be a qua
Busting bureaucracy: unlocking £12 million in pupil premium funding with Myles Bremner
Is your local authority missing its "hidden cohort" for free school meals? In this episode, Joe sits down with Myles Bremner (Bremner & Co.) who has spent over a decade at the heart of school food policy. They confront the "crazy bureaucrac
The balcony and the dancefloor: relational leadership with Geeta Subramaniam-Mooney
Can you actually lead a complex system if you never leave the boardroom? In this episode, Joe sits down with Geeta Subramaniam-Mooney, Director for Environment and Climate Change at Hackney Council. Geeta is local government through and thr
Self-management over hierarchy: a masterclass with Helen Sanderson
What happens when you stop being "the boss" and start treating your team like they actually matter? In this episode, Joe sits down with Helen Sanderson to discuss the radical experiment of Wellbeing Teams. Helen walked away from a tradition
Putting love back in the care system with Carly Glover
Can love actually be a legitimate—and measurable—policy goal for public services? In this episode, Joe sits down with Carly Glover, founder and former CEO of Jersey Cares, to explore the profound impact of love, advocacy, and human connecti
Rehumanising data: Why KPIs are failing citizens with Ron Charlton
How do we make sure the people most in need don't keep falling through the cracks? In this episode, Joe sits down with Ron Charlton, Data and Information Lead at Changing Futures Northumbria. Ron explains why transactional, target-driven pu
From PMO to impact: leading transformation with Ayesha Hakim Rahman
Is your transformation team just a PMO function in disguise? In this episode, Joe sits down with Ayesha Hakim Rahman to discuss her 10-year journey from the voluntary sector to leading transformation across London boroughs like Tower Hamlet
People over process: designing relational services with Virginie Clarke
Can we design services that are genuinely relation, or are we just making bureaucracy slightly more efficient? In this episode, Joe sits down with Virginie Clarke, a service design lead working at the heart of local government to make servi
Scaling relational services: a masterclass with Mark Smith
Why does public service reform usually fail, and what does it take to actually do it right? In this episode, Joe sits down with Mark Smith, Visiting Professor of Public Service Innovation, former Director of Public Service Reform at Gateshe
Prioritising human connections over rigid systems with Meilys Heulfryn
How can we balance the need for structure with the flexibility required for human connection? In this episode, Joe sits down with Meilys Heulfryn, a leader driving change in social care and health by focusing on relationships over rigid sys
Starting the dance for lasting change: 40 years of service with Tracy McKim
What does 40 years at the heart of public service teach you about truly sustaining change? In this episode, Joe sits down with Tracy McKim, Head of People, Policy and Transformation at Newport City Council, reflecting on 40 years of public
Relational Service Design: transforming local government with Rob Comber
What happens when you stop treating residents as "customers" and start treating them like partners? In this episode, Joe sits down with Rob Comber, Head of Change and Transformation at Ealing Council. Rob discusses his journey in local gove
Building a relational offer for relational needs with Andrew Rostom
How do you deliver relational services within a rigid corporate hierarchy? In this episode, Joe sits down with Andrew Rostom, Head of Change (Corporate) at Haringey Council, where he shares his 20 year journey as a pioneer of public service
Driving meaningful change in the public sector with Tom Alexander
What does it take to actually deliver real impact in local government? In this episode, Joe sits down with Tom Alexander, formerly Head of Change for People Services at Haringey Council, where they dive deep into the challenges and opportun
