Differentiation through constant innovation: A conversation with Ninja Van’s Lai Chang Wen

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podcasts.mckinsey.com:443/l?r=unknown&s=_u… Listen to the podcast (duration: 45:19) > (podcasts.mckinsey.com:443/l?r=unknown&s=_u…) In this episode of The Venture, we discuss the importance of establishing dominance in the core business before branching out, key success factors for a company to win in new marketplaces, and the need to constantly reexamine your key differentiator. Lai Chang Wen, CEO and cofounder of Ninja Van, a Singapore-based express delivery company in Southeast Asia, shares how the company has thrived due to a vast addressable market, an equal emphasis on technology and human nature, and a commitment to relentless innovation.
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